First Utility - Nightmare

TIMETRAPPER

First Utility is the worst company I have ever experienced in my 60 odd years of being a senior manager in business, and have before me solid documentary evidence to highlight incompetence which frankly is beyond the bounds of reality. The first thing they did was never to send bills, after I signed up with them, despite readings being sent in on the exact day they required. I sent numerous letters and emails of complaint - not one was ever answered. I rang several times to be met with complacency and nameless faces who couldn't care less. This was worrying, and, as I predicted, they sent a HUGE bill after about 6 months. I arranged to pay in two payments and have letter (thankfully) from them to confirm this. Today, I received a Bailiffs letter demanding payment even though one payment has been made (and banked by them) and the remaining one is not due for another 10 days. AN ABSOLUTE NIGHTMARE.