windows 7 help

wellsie82

morning all

my mum has just brought a new laptop from john lewis (acer aspire was the make) and it's already got windows 7 installed on it. there is no cd in the box it came with

the system is asking for her activation key, she's found this on the box and it's not accepting it (saying "invalid product key")

does anyone have any idea how she can get round this problem or what she can do? i also got a new pc last weekend but brought windows 7 separately so i have not personally come across this kind of problem before

many thanks in advance:T

UKoap

Phone John Lewis?

On another note..anyone know what the current
cheapest source for Windows 7 Home Premium is?

zartub

sounds like someone might have used the key already try this & hopefully you can sort it out

http://support.microsoft.com/common/international.aspx?RDPATH=dm;en-us;select&target=assistance

amcluesent

>she's found this on the box,

Is there a Certificate on the laptop itself (maybe on the base, on a hologram sticker)? Sounds wrong though, a new laptop shouldn't be asked for a key anyways!

Other than that, take it back to JL!

wellsie82

thanks for all the quick replies, ive just forwarded her this link with the ideas so hopefully she'll be able to sort it

Donnie

Activation key for Windows 7 or for Office?

DCFC79

Did the laptop look brand new ? was th box sealed or had the seal been broken in front of your mum at JL ?

totalsolutions

The key will not be exposed to prying eyes on the outside of the box...try under the laptop.

Hammyman

My bet is its for Microsoft Office as the Windows install is pre-activated. The key on the bottom is for Windows and to get a MS Office one will require one to be purchased.