coffee machine

dihaz

Hi, i bought a cordon bleu esspresso maker 17 months ago,when i first used it i did not like the coffee so put it away and only reused it yesterday.Once i had set it up the button to activate the pump was not working.
I am so angry i have only used it once and its got a fault:mad:
any way i called the customer help and they told me to contact argos as they could not do anything,phoned argos and because it is over the warranty they cannot help!
what a waste of money:mad:
I was hoping you clever people might have an idea as to what i can do to get the company to acknowlegde this as a design flaw.
I do not have an address or an email of the company only the phone number whom i have already spoke to!
Any advice appreciated:beer:
kind regards

fudgeukraine

THink it being 17 months you're fighting a losing battle - put it down to experience.

If you really want to pursue it, then the SOGA 79 has a 'reasonable lifespan' which covers up to 5 years eng/6 years scot that you can argue that an appliance should last. However, they could argue that 17 months is reasonable for an average priced machine to last (It's irrelevent that you never used it, as they will ask why you never returned it at the time)

End result - don't buy that coffee machine again!

mrbadexample

I've got a 3 year old DVD player that I've used maybe 20 times, tops. It no longer works. :mad:

I think most electrical items are classed as 'disposable' these days.

fudgeukraine

Well that's it nowadays. the 5/6 year rule only covers 'reasonable' with is interpreted with the price. As such, if you buy a £20k Rolex and it breaks after 4 years 11 months, you'd still expect it to last. Whereas a £10 digital watch from Argos you wouldn't really expect it to last any longer than 5 years and if that broke after 4y 11m, then that would be classed as reasonable.

Suppose the old addage - you get what you pay for - certainly applies now with electronic goods these days

hjb123

I dont think that there will be anything that you can do either especially as you have had it for 17 months - okay you know you have only used it twice but when you look at it from their side how are they to belive that you have only used an item you bought twice in 17 months.