Printer probs

deb.p123

My HP is giving me an error message to replace ink cartridge with a new one which I have done, it's showing the same error message any clues anyone?:o

Marshalp

Have you used original HP cartridges or compatible ones?? If its a compatible try placing the cartridge in warm water, just putting the nozzel/printhead under. Then dry off with some kitchen roll and try again.

deb.p123

It is an original one but I have had it for over 12 months so will try your suggestion later tonight.

Thanks:)

deb.p123

Tried immersing the brand new cartridge in warm water and it still doesn`t work.

Any other thoughts?

Thanks

Debbie

KillerWatt

deb.p123 wrote: »

It is an original one but I have had it for over 12 months

The ink has either dried up, evaporated, or both - which is why it is reported as empty.

Marshalp

HP Ink crystallizes if left for long periods!

If you still have the box (which i doubt) check the expiry date, if its still in date sent it back to HP for a replacement.

Good Luck!!!

danthemoneysavingman

may be a problem with the chip on the cart? (I assume HP carts have these)

This can usually be overridden - google it perhaps. If it prints, you know the problem!