Trouble accessing Outlook Express - password

victoriav

I am suddenly having trouble accessing my email in Outlook Express. All this time its been ok (ish), in that I can read my emails., however last couple of days when I go to look at my email a message comes up where you have to put in your password. I did this. It made no difference...Now I've have a phone message to say I have been sent an important email to read, what to do....? as it wont let me access it no matter what I do....

Anybody else had this problem?

Don't suppose its connected to the fact I had to download firefox to look at youtube as also suddenly this won't work either you get a black screen with error try later., on OE.......I uninstalled it (firefox)after firefox changed all my documents to firefox and then I couldnt open them in firefox as they were created in internet explorer...???

just slowly going mad.....:mad: HEEEELPP!!!

Basil1234

what ie you running? are you upto date? if not suggest going windows update to start with and see what you need from there first if any of it is corrputed it should reinstall any problem files

victoriav

Thanks basil i have outlook express 6 but dont know where it would tell me what IE I am running, where could I look please/ also
where do i go to windows update please?


Zone Alarm anti virus update also tries to update then says 'invalid signature' is this connected too?

I have now seen in my add/remove programs section, that I have windows IE8...security update installed 11/6/2010

and, Windows XP, ..security update installed 11/6/2010

fwor

You don't say who your email provider is, but ~most~ allow you to access your email via a browser using a webmail interface.

Have you checked if this option is available and, if so, whether your account and password are accepted there?

victoriav

I have gone into START, all programs, then windows update isnt in there ...should it be there, ? - I think so?

victoriav

fwor wrote: »

You don't say who your email provider is, but ~most~ allow you to access your email via a browser using a webmail interface.

Have you checked if this option is available and, if so, whether your account and password are accepted there?

I have virgin media.....how do I do what you have described, please, for example if I were to install firefox, would it let me see my emails? I'ma bit lost with computer techie stuff, as you will be able to tell...

macman

Any web browser you install will allow you to access your webmail service.

victoriav

Ok I just installed firefox and went to access my outlook express email in that, - and guess what - it still get the message pop up which tells me to enter my password - which I have done, and it still doesn't work.....it is definitely the correct password....

fifeken

Go here:
http://www.virginmedia.com/customers/emailgateway.php
and follow the directions. If the fault is with Outlook Express this might give you access.

victoriav

fifeken wrote: »

Go here:
http://www.virginmedia.com/customers/emailgateway.php
and follow the directions. If the fault is with Outlook Express this might give you access.

Ah thanks for that - I went to that, have followed their instruction to change my password and.....it still doesn't work....!!!

losing the will to live....:(

victoriav

I have now callled 151, virgin media, and they say it is a fault with them, that they have upgraded and it has affected 'some' email accounts, my complaint is logged, which will be fixed in 5-7 days, .....add to this my email name is suddenly not being recognised after about 10+ years with them...jeeez!!!

Has anybody else experienced this??