Exeter, Devon landlines - premium rate fraud - check your bills

Steve__M_3

BT_company_representative wrote: »

Hi Steve__M

BT are aware of this issue and are investigating, affected customers will be refunded

Cheers

Nigel

BT Company Representative

That's great. I know a few BT customers who were waiting in expectation of you contacting them, so I'll let them know that that is what you will do.

Will you inform other service providers, such as TalkTalk, of affected customers, or are they expected to conduct their own investigations?

TalkTalk

Hi Steve__M,

As a TalkTalk Customer if you register on the TalkTalk Members Forum (http://www.talktalkmembers.com/forums) and post the details of this issue we can investigate into this for you.

If you include the relevant links for reference we can try and collate any affected members and raise this to our Network so this can be addressed accordingly.

Cheers

Steve__M_3

I have successfully reported this to TalkTalk via the website and received a refund.

I've received a couple of calls from different TalkTalk departments who are "looking into this", whatever that means, including a call yesterday.

TalkTalk or the Post Office should take the opportunity to expose this issue more widely. It is unacceptable that network security breaches are ignored at the cost of customers when it is quite clear that BT have the technology to spot them.

So far there is *no* evidence of a network proactively contacting a customer to inform them of a problem.

Steve__M_3

I've just got off the phone with a TalkTalk person.

She tells me that TalkTalk are going to automatically refund people billed with the 09829323380 number. I told her the 09829319990 number as well.

She also told me that they had a list of 140 TalkTalk victims in Exeter!!! Add in BT, Sky and the Post Office, this scam was potentially raking in thousands of pounds.