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Tricky one...
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Right then, I'm a student pilot and have been flying for the last three years on and off.
I only had a few hours left to complete my license so I purchased a 15 hour package from my flying school. The package was around £3,000. This was in september.
I could only fly a few times before christmas due to poor weather and just before christmas my wife recieved news that her mother was suffering from cancer in Brazil.
We did the only right thing you can in these circumstances and dropped everything to fly over there and spend some time with her during the operation etc.
While we were out there, my wife and I discussed the possibility of leaving everything in England and moving to Brazil so we could spend time with her mother as we didn't know the extent of the illness.
I told my instructor that I was going away for Christmas to Brazil and I would be in contact when I returned in January.
When we returned, we decided to get everything arranged to go to brazil for an unforseen duration of time, this meant speaking to the flying school and asking them if they could please refund me my original amount minus any hours that I had taken since purchase of the package.
I called the school and spoke to the operations manager and they told me to put everything in an email to the directors as they have a no refund policy.
I explained my situation without going into minute detail and asked if they could please consider my case on an individual basis. I recieved no reply from this email so after 2 weeks I called them again and was told that they were looking into it and would get in touch with me in due course.
I have been calling them non-stop every 2 weeks for the last 5 months asking what is happening and was told exactly the same thing everytime. It was getting infuriating but I remained polite.
Today I called them saying that this had gone on too long and said I wanted to speak to the director directly.
They refused to talk to me and I've just recieved an email from her stating that the course was only valid for 3 months and since the course was purchased in September and it is now July, they are even refusing to honour my original package.
Basically speaking, they are taking my full money and telling me to go and do one. I just called them and in no uncertain terms told them what I thought about their reply and I was told that if I had any problems they could email me their solicitors details.
Obviously I'm fuming but want to get as much advice as I can before making my next move. I can't afford a solicitor and my wife and I are trying to save every penny for the move abroad.
I was not informed of the conditions of sale when I bought the package and no-one during this time as anyone said anything to help. Particularly after I'd completed around 40 hours at the school previously at a cost of around £8,000 you'd expect them to be a little bit nicer to their customers.
Can anyone tell me if I have a leg to stand on here? :mad:
I had to split it so I could read it, sorry.
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