Santander Refusing To Look At Complaint

philfoster

had a letter from santander today stating they are unable to provide any comment on a Ge Capital/Santander loan i took out 14 may 2004 as it is statute barred, if i wanted to i could take it to FLA? i rang FLA and they said that i could not complain because of the way santander replied????? any ideas where i go from here or how i can get someone to look into this please? any help gratefully recieved...:) c'mon di do your thing lol:rotfl:

Andy_Boro_2

ha good call on di, the only thing i have to add is the fla are a nightmare to deal with

di3004

Hi there
The FLA rarely help anyone and to what I know of are a complete waste of time.

The Financial ombudsman service (FOS) are unable to investigate complaints if the business were not governed by the FSA or prior to these GISC, but there are other directions to take in which the FOS will still be able to advise.

Normally its the insurer/underwriter instead, who would have been governed, the FOS have suggested this avenue to many as they are also trying to make the insurer/underwriter responsible as well.

So you could give the FOS a ring as a general query, explain your situation, tell them the FLA are unable to help, but ask them what they think about the insurer/underwriter direction.

Call them here:
http://www.financial-ombudsman.org.uk/contact/index.html

Good luck, please let us know how you get on.;)

di3004

LOL, sorry I did not post earlier, logged off for a little while......:D;)

Andy_Boro_2

it o.k Di you got there

Andy_Boro_2

It's ( god my typing is bad today)

philfoster

no worries thanks for the help both any you speak good england lol