microsoft service pack 2

rachel_green

Hello

I have bought Kaspersky internet security 2010 for my pc but when i went to install it it through up a message saying "microsoft windows xp service pack 2 or higher is required to install the application"

What is service pack 2
I have had the microsoft applications (Word excel etc) install since around 2004/5 i no longer have the disk.

I need to get some security on my pc (I have mcafee firewall installed somehow).

Can anyone advise me what to do.

gaming_guy

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bengalknights

just click windows update on the start menu then accept all the update that come up

rachel_green

Have updated (or at least in the process of doing it) to SP2 but when I try to install Norton 360 it is telling me that I need to ununstall McAfee Firewall. when I do this through the start menu Mcafee etc and uninstall it is saying that it can't find install.log.
I have done a search of the c drive and neither can I. any advice how I get norton security installed please.

[Deleted User]

Are you installing Kaspersky or Norton 360?

rachel_green

I have both now and can't install either

debitcardmayhem

gaming_guy wrote: »

You should have installed service pack 2 years ago (it came out around 6 years ago). Support for XP SP2 ends in a few days, so i'd upgrade straight to SP3 (which came out a few years ago): http://www.microsoft.com/downloads/details.aspx?FamilyID=5b33b5a8-5e76-401f-be08-1e1555d4f3d4&displaylang=en

Your computer is at risk especially since you don't have SP2 installed which included a lot of security updates

Use the mcafee removal tool to get rid of the mcafee firewall before installing KIS 2010: http://service.mcafee.com/FAQDocument.aspx?id=TS100507

It will probably be worth you running windows update as well (Start > all programs > windows update i think) to get all the latest hotfixes and security patches installed

rachel_green wrote: »

Have updated (or at least in the process of doing it) to SP2 but when I try to install Norton 360 it is telling me that I need to ununstall McAfee Firewall. when I do this through the start menu Mcafee etc and uninstall it is saying that it can't find install.log.
I have done a search of the c drive and neither can I. any advice how I get norton security installed please.

Perhaps look back in your 3 month old thread two posts before yours there is a link to remove Mcafee there.

[Deleted User]

rachel_green wrote: »

I have both now and can't install either

You may be better off installing Kaspersky rather than Norton - it's a much better product. Either way, you need to de-install your current security software as you can't have 2 running at the same time. Use the link for the removal tool that Gaming boy gave you.