Requesting copies of my electricity payments

joannec04

IVE ASKED BRITISH GAS TO SEND ME COPIES OF MY ELECTRICITY ACCOUNT SHOWING ALL THE PAYMENTS I HAVE MADE, ONLY BECAUSE THERE TRYING TO GET OUT OF GIVING ME A REFUND ON A DEBT THAT IVE OVER PAID BY ABOUT £700. ANYWAY IM GETTING NOWHERE FAST !!! IVE ASKED THEM THREE TIMES NOW AND HAVE BEEN IGNORED, WHO DO I ASK FOR HELP :undecided ?

DVardysShadow

DID YOU PHONE OR DID YOU WRITE?

[If you can read this, please type normally]

savemoney

OP got told to write in last thread

https://forums.moneysavingexpert.com/discussion/2561065

They said they tried that and got no where


Perhaps they should try again, odd we dont have a BG rep on here

glider3560

Many years ago (about 8 years ago) my parents had a similar situations. They wrote to the chief executive at the time whose office arranged a refund plus a goodwill amount within a week.

I'd be inclined to write again with a Letter Before Action, threatening court action. Tends to work well in most circumstances.

joannec04

Ive written to them emailed and telephoned, It just seems a bit unfair to me that they can mess people about like this.
Iwill keep trying though

DVardysShadow

Scary way to deal with it. Send them no more money, just send them a letter every week asking for the bill info and stating that you believe you are owed a refund. Keep copies of the letters. After sometime, they will send you a threatening letter. Send copies of all the copies and tell them you are waiting for a response. Ultimately they will respond, but it may be that their solicitor is the one who sees sense when he prepares to take you to court.

spiro

If you want thinks like copies of old bills/bank statements and everything else that have on you I think you have to write to the 'Information Officer' requesting copies of all information relating to you. That way they have to send everything including notes on the account but it costs about £10.

Other option is to write a letter addressed to the 'Complaints Department'.

dogshome

Hi joannec04 - You seem to have been doing all the right things, but BG ain't

BG are supposed to deal with these quiries within a fixed time frame, and as they have not, it's time to take this matter over their heads and go directly to the Ombudsman in writing
Energy Ombudsman
PO Box 966
Warrington WA4 9DF
State your case as concisely as you can, list the dates of your phone calls and include copies of all Emails and letters you have sent to BG
There are many reports on this site of suppliers suddenly waking up as soon as the Ombusman's office asks a question
All the best

Premier_2

British Gas formal complaints process:
http://www.britishgas.co.uk/complaints-process.html

If you haven't followed that before contacting the ombudsman, the ombudsman will simply advise you to try that first.