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Sale of Goods Act

I bought a jet washer last year from B&Q. Its now pouring from the body with water and wont turn off, when I release the handle.
B&Q said its out of warranty and down to Karcher to sort out.
Its 14 months old.
Is this right? I have heard about this sale of goods act but was unsure what my right are.
I've rang Karcher who told me yes its out of 12mths warranty so tough basically.
Any advice welcome.
«1

Comments

  • maninthestreet
    maninthestreet Posts: 16,127 Forumite
    Part of the Furniture
    Take it back to B+Q - your contract is with them. A pressure washer should last more than 14 months.
    "You were only supposed to blow the bl**dy doors off!!"
  • TITEASCRAMP
    TITEASCRAMP Posts: 1,744 Forumite
    I have been to B&Q and they said its out of warranty and not their problem.:(
  • maninthestreet
    maninthestreet Posts: 16,127 Forumite
    Part of the Furniture
    I have been to B&Q and they said its out of warranty and not their problem.:(

    The warranty is offered by the manufacturer, not by B+Q, and is in addition to your statutory rights under the Sale of Goods Act, not a replacement for those said rights. B+Q are trying to fob you off.
    "You were only supposed to blow the bl**dy doors off!!"
  • TITEASCRAMP
    TITEASCRAMP Posts: 1,744 Forumite
    What should I do/say to B&Q to make them honour this act?
  • PZH
    PZH Posts: 1,599 Forumite
    Part of the Furniture Combo Breaker
    What should I do/say to B&Q to make them honour this act?

    Although a jet washer should last longer than 14 months, I thought that after 6 months it is up to the buyer to prove that there was an inherent fault in the first place ?
    “That old law about 'an eye for an eye' leaves everybody blind. The time is always right to do the right thing.”
  • withabix
    withabix Posts: 9,508 Forumite
    Where did you store it in the winter?
    British Ex-pat in British Columbia!
  • TITEASCRAMP
    TITEASCRAMP Posts: 1,744 Forumite
    Under the stairs
  • Meepster
    Meepster Posts: 5,955 Forumite
    As phoodless says, after 6 months it is the consumers responsibility to prove that the item in question is inherently faulty, and any faults haven't been caused by misuse etc. The only way you could get B&Q to play ball is to get an independent report done, which will however, cost you to get...
    If it looks like a duck, and quacks like a duck, we have at least to consider the possibility that we have a small aquatic bird of the family anatidae on our hands

  • marleyboy
    marleyboy Posts: 16,698 Forumite
    10,000 Posts Combo Breaker
    phoodless wrote: »
    Although a jet washer should last longer than 14 months, I thought that after 6 months it is up to the buyer to prove that there was an inherent fault in the first place ?
    Your quite right http://whatconsumer.co.uk/shops-responsibility/
    :A:dance:1+1+1=1:dance::A
    "Marleyboy you are a legend!"
    MarleyBoy "You are the Greatest"
    Marleyboy You Are A Legend!
    Marleyboy speaks sense
    marleyboy (total legend)
    Marleyboy - You are, indeed, a legend.
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