Car insurance claim not settled after 6 months

Sarobin

I can understand that if I were involved in the accident, but it was clearly the 3rd party's fault entirely as I wasn't anywhere near the car.

Quentin

You are involved. it was your property damaged (and more importantly) it's your money that will be lost unless you are able to reclaim it from the third party!

Sarobin

And what about this:

Hmm - this is odd, as I had a previous incident a couple of years ago with my previous insurance company (Aviva) who didn't make me pay the excess (again it was a "hit and run" accident) and got the repairs carried out BEFORE even the admission of liability as the incident was plainly not my fault (the other car had shunted into me).

So, I have no experience of having to chase the 3rd party myself - how do I go about this?

Quentin

Sarobin wrote: »

And what about this:

See my reply to the post you quoted (see post #11)

Sarobin

Sorry - I was referring to the first part of the quote

Quentin

OK, aviva operated differently and didn't need you to pay your excess.

The situation you are in now is different. Your insurer correctly made you pay your excess over six months ago. You asked here what to do as you haven't had it back yet, and have been given a suggestion. Normally it's up to the policyholder to reclaim their uninsured losses from the third party.

Sarobin

Thanks for explaining that. No need to be quite so abrupt though.

Quentin

Sarobin wrote: »

Thanks for explaining that. No need to be quite so abrupt though.

Sorry? How would you prefer it??