Sharp Blu Ray HP20

Reiki_Angel

Having recently bought two Blu Ray discs i find i cannot play them. A message says that the screen may go black for 2-3 mins while disc loads but after 10-12 mins nothing happens. It plays normal DVDs just not Blu Ray. Anyone have any ideas??
thanks in advance

dragon934

Is your TV both capable and correctly set up to recieve HD signals from the Bluray player

dragon934

I have found a firmware update for you.
the first is via cd and the second is if you want to use a usb stick
I'm not alowed to post links yet so you'll have to get there yourself.
Visit www. sharp .co .uk

and click the "support" tab
3/4 way down on the left table click the "support and downloads" link
in the model number box type bd-hp20 and click "search"
2 results will be displayed it doesn't really matter which you choose (they are variations of your model with a suffix "H" and "S")
Click one of these and the new page will have various downloads.
Under software you will see 2 options. One is USB the other CD. its up to you which you download, but if you have a usb stick (preferebly empty) I would use USB as it saves burning a disc
remember its whats INSIDE the zip that need putting on the USB not the Zip file itself. Also the instructions will be found inside the zip.
I don't have this drive so can't advise too much on what you do, but as long as you follow the instruction you'll be fine.
You'll need a pdf viewer to read the instructions if you can't I'll paste them here.

Hope it helps

aliEnRIK

Have you managed to play ANY bluray discs on it? Firmwares the 1st thing id be looking at. Also that your tvs capable of whatever output resolution the players set to

Reiki_Angel

Sorry, i've only just managed to get back on the forum. Firstly Dragon934, thanks so much for your help i will and if i need any help with the .pdf thing i'll most certainly ask for your assistance. Secondly aliEnRIK I have played several blu ray discs and our TV and DVD were purchased as a unit (if that makes sense)
thank you both for your assistance

aliEnRIK

Have you tried one of the blu rays that worked before just to check its not gone knackered?

dragon934

Good luck, let us know if it helps in case someone else googles your problem and arrives here

Reiki_Angel

dohhh...i never even gave that a thought aliEnRIK lol...i'll try that over the weekend and yes dragon934 i'll let you know how i get on.
thanks again to both of you for your help.

Jenna_Appleseed

are they the right region (A or discs for you player?

Reiki_Angel

Morning ...Well we spent all last night downloading files etc., to DVD / CD / USB and still nothing. DVD / CD says incompatible disc and USB saying nothing has downloaded. Jenna they should be because i bought them from Tesco. I'm at a loss now ...i guess I will have to pay the £15 that Sharp want for a firmware CD ...which really annoys me because at no time were we told when we bought the item that firmware upgrades would need doing.
thanks for your help...

Reiki_Angel

well been onto Sharp Technical help AGAIN !! and to be honest you can't fault the way they have tried to help but i've been told i'm using the incorrect CD / DVD and now they tell me that the USB is not activated on my player.
Today they tell me its my burning media..so i've downloaded Nero (as they suggested but was told it was only their recommendation) and despite being told that i had to download all three files i now only need to download the .iso file....i'm somewhat confused to say the least, anyway tonight is yet another attempt at updating the bl**dy player and to be honest i won't bother buying Blu Ray discs anymore its far too much hassle. If this doesn't work i think a call to Customer Services is required and hopefully they will provide me with a disc