Opal Telecom - WARNING

Opal_User

I have recently been conned by Opal Telecom. They rang me to offer a "better deal" than my current supply, said they were from my broadband supplier (who they have taken over) and conned me into a deal which ended up actually costing more.
Beware of Opal!!

Browntoa

they are a CPW (TalkTalk ) company , were you with AOL ??

utilitybroker

Phone slamming is an illegal practice, in which a subscriber's telephone service is changed without their consent.Sounds like from what you say you gave them permission to change to them.

Opal_User

utilitybroker wrote: »

If you were aware they were taking your line over how did they slam you.

Conned then!!!
They claimed to be from Freedom to Surf - offered me a deal from them and removed my F2S call deal despite assuring me I would retain it.

utilitybroker

So they possibly missold to you.

Have you tried asking them to resinstate the call bundle?

Freedom2surf is now a trading name of Pipex Internet Limited, part of the TalkTalk Group and is run by Opal.

Opal_User

utilitybroker wrote: »

So they possibly misold to you.

Have you tried asking them to resinstate the call bundle?

Freedom2surf is now a trading name of Pipex Internet Limited, part of the TalkTalk Group and is run by Opal.

Yes - I did and F2S said their call bundle can't be routed through Opal and the change was not initiated by them. I have had a number of email and written correspondence with Opal but they have now deadlocked the complaint. Formal complaint with Otelo now.
Just wanted to give a bit of warning to others.

Steveseven

Im sure ofcom state that you can change your supplier every 30 days,
If your in a contract, that you think your have been duped over contact ofcom

OldGreyFox

Steveseven wrote: »

Im sure ofcom state that you can change your supplier every 30 days,

Nonsense !!! Your subject to your suppliers minimum term, and normally pay a cancellation fee if you cancel early.

Opal_User

OldGreyFox wrote: »

Nonsense !!! Your subject to your suppliers minimum term, and normally pay a cancellation fee if you cancel early.

Quite - and the fee from Opal is £300 in the first year and £125 in the second so another good reason to stay clear.