NPower blocking transfer

tenacioust123

I decided It was about time I had a look round for cheaper gas and electricity as mine seems to be going up and up!! Went on the comparison site and found I could save about £400 a year, which is fantastic for me as I am disabled and tend to use a lot. So I applied to EDF, today I received a letter from NPower saying I could not change provider as I owe them £12.42.

What the hell is that all about?? If I owed £124 maybe I could understand it. I will pay it and change but does that mean I have to start the process again as I went through Quidco at the moment they are offering £80 cash back?

Thanks in advance.

Cardew

Must be a mistake! are you sure it is not £1,242.00

tenacioust123

Ha Ha, No was definitely £12.42. I think it's pretty stupid I could understand if it was a lot of money. I'm going to give them a call tomorrow, I won't stay with them, forget the saving but just on principle

spiro

If you have owed money for 28 days or more you will probably find the objection is created automatically by an computer system regardless of amount.

undaunted

They should not be objecting / allowed to object for such trivial sums in my opinion.

Why there should be any difference in whether you are a pre payment customer or not escapes me & I do not believe the Ombudsman would necessarily support them on this (as I'm aware of them applying the £200 to a none pre payment meter case)

http://www.consumerfocus.org.uk/energy-help-and-advice/your-energy-questions

Either way, although it is basically matterless to you other than for the principle I would suggest that in addition to paying it you still complain to the Energy Ombudsman and Ofgem just to make them aware of what Npower are upto & in the process inconvenience them at least as much as they've inconvenienced you.

It may be worth paying it quick and ringing your chosen supplier. Otherwise, you will I am afraid quite probably have to start the process again.

spiro

undaunted wrote: »

They should not be objecting / allowed to object for such trivial sums in my opinion.

Why there should be any difference in whether you are a pre payment customer or not escapes me & I do not believe the Ombudsman would necessarily support them on this (as I'm aware of them applying the £200 to a none pre payment meter case)

http://www.consumerfocus.org.uk/energy-help-and-advice/your-energy-questions

Either way, although it is basically matterless to you other than for the principle I would suggest that in addition to paying it you still complain to the Energy Ombudsman and Ofgem just to make them aware of what Npower are upto & in the process inconvenience them at least as much as they've inconvenienced you.

It may be worth paying it quick and ringing your chosen supplier. Otherwise, you will I am afraid quite probably have to start the process again.

There concern will be that you owe £x from a previous bill and want to leave us which means they will then owe £x plus the final bill. If they can't pay £x what are the chances of them pay £x plus the final amount on time - their view will probably be 'slim' hence they object.

undaunted

spiro wrote: »

There concern will be that you owe £x from a previous bill and want to leave us which means they will then owe £x plus the final bill. If they can't pay £x what are the chances of them pay £x plus the final amount on time - their view will probably be 'slim' hence they object.

Oh come on. The poster owes just £12.42 & has said here that they are happy to pay it. Npower also have the benefit of the billing & payment history of course but surely you wouldn't dispute that they are hardly likely to leave the country or default on £12.42?

If the bill is only 28 days old they may not necessarily have used that much more & as I suggested above if they had been on a pre payment meter with a minor debt they wouldn't even have been able to object.

You don't really believe that this isn't just a case of Npower playing the system & hoping apathy will enable them to retain another customer do you?