Not received £30 cashback from confused.com

RedDevils

In response to an email from confused.com received on 4 May 2010 I switched my gas & electricity tariff through them. The switch was made on 11 May 2010. Almost 8 weeks have gone by and I still haven't received the promised cashback even though their Ts & Cs state that it should be received within 5 weeks of the switch. Over the last two weeks I've emailed confused.com TEN times and have had no response other than an acknowledgment. Has anyone else used confused.com's switching service and, if so, how did you get on. Any advice would be much appreciated.

Premier_2

RedDevils wrote: »

In response to an email from confused.com received on 4 May 2010 I switched my gas & electricity tariff through them. The switch was made on 11 May 2010. Almost 8 weeks have gone by and I still haven't received the promised cashback even though their Ts & Cs state that it should be received within 5 weeks of the switch. Over the last two weeks I've emailed confused.com TEN times and have had no response other than an acknowledgment. Has anyone else used confused.com's switching service and, if so, how did you get on. Any advice would be much appreciated.

I didn't know that confused.com even offered cashback until you made this thread ... something quite recent it seems.

Are you the same person that has posted on the confused.com forum?
http://support.confused.com/confusedcom/topics/cashback_offer_on_utilities_tariffs

If not, a remarkably similar situation.
There is appears that the application was made on 11 May 2010 (not the actual switch). In your situation, if you were only originally contacted on 04 May, the switch would not have taken place on 11 May (as confused .com say, it typically takes 4-6 weeks)

The user there was told to expect their cashback beginning of August.

HTH

RedDevils

Hi Premier

Thanks for the response. Yes, that's me. Confused posted their reply at the same time I was starting this thread; had I seen it I wouldn't have needed to start the thread on here.

Didn't mention it in the post but I was only switching tariffs, not supplier, which may be why npower were able to do it so quickly. They wrote to me on 12 May to inform me that my new electricity tariff commenced on 11 May 2010. On the same day they wrote to me to inform me that my new gas tariff would commence on 1 June 2010 - must admit I didn't read this properly (the letters arrived on the same day in separate envelopes - why can't they combine them in one envelope to save postage costs and the environment?) and assumed it would start on the same day as the electricity! So perhaps it's partly my fault; five weeks from 1 June 2010 is tomorrow but I'm going to wait until early August before taking any further action.

But what's really annoyed me is the appalling customer service from confused.com. Notwithstanding their email server problems, I would have expected better service from such a high-profile organization; maybe they should divert some of their massive marketing budget to customer services and their IT infrastructure.

One final point: I happily used confused.com to make the switch because of the references to them on MSE, a site I trust implicitly. I seem to recall - but I could be wrong and would not bet my house on it - that confused.com used to be Martin's top recommendation for car insurance comparisons but it now doesn't even make his top four. I may be reading too much into this and there be no sinister reason for its 'fall from grace' but I for one would not recommend them based on this experience.

Thanks again for the response.

Premier_2

RedDevils wrote: »

...One final point: I happily used confused.com to make the switch because of the references to them on MSE, a site I trust implicitly. I seem to recall - but I could be wrong and would not bet my house on it - that confused.com used to be Martin's top recommendation for car insurance comparisons but it now doesn't even make his top four. I may be reading too much into this and there be no sinister reason for its 'fall from grace' but I for one would not recommend them based on this experience.

Thanks again for the response.

Confused.com were perhaps the first comparison site for car insurance. They are still included in the MSE article on finding cheap car insurance,
http://www.moneysavingexpert.com/insurance/compare-cheap-car-insurance
but perhaps are no longer the top choice since there are numerous other comparison sites, some of which even offer cash-back.

I don't think MSE have ever recommended confused.com for gas/electric comparisons, probably because they already have 6 or 7 such sites that offer cashback specifically to MSE readers.

Premier_2

RedDevils wrote: »

...Didn't mention it in the post but I was only switching tariffs, not supplier, which may be why npower were able to do it so quickly. ...

I'm not sure if confused.com pay up for a tariff change with the same supplier - their terms talk about a new supplier.

Oh well, at least you're getting cheaper rates now:)

RedDevils

[FONT=&quot]You didn't need to change supplier. The Ts & Cs state:

'To be eligible for Cashback you must submit an application, to transfer to a new supplier or a new tariff with your existing supplier, via Confused.com within the timeframe that the offer is available.'

I've been reasonably happy with npower - or as happy as you can be with suppliers of any services, be it broadband, phone or whatever - and had been thinking of switching to a cheaper tariff for a while. The confused offer was a small bonus.

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