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What would you do about this.

5 Posts
We are in Thailand. LloydsTSB blocked our debit cards. This is how much time i spent ringing LloydsTSB Card services to get our cards unblocked.
Almost 1 hour, ringing the UK using a mobile 'phone. It cost about £30 00. How can we get them to pay us this money back?
1st call at 1 17 p.m. local time, lasted 5 minutes 29 seconds.
Problem not resolved.
2nd call at 3 24 p.m. local time, lasted 2 minutes 29 seconds. Problem not resolved.
3rd call at 3 58 p.m. local time, lasted 5 minutes 10 seconds. Problem not resolved.
4th call at 4 05 p.m. local time, lasted 8 minutes 18 seconds. Problem not resolved.
5th call at 7 46 p.m. local time, lasted 10 minutes 58 seconds. Problem not resolved.
6th call at 9 27 p.m. local time, lasted 23 minutes 39 seconds. Problem solved at last.
Almost 1 hour, ringing the UK using a mobile 'phone. It cost about £30 00. How can we get them to pay us this money back?
1st call at 1 17 p.m. local time, lasted 5 minutes 29 seconds.
Problem not resolved.
2nd call at 3 24 p.m. local time, lasted 2 minutes 29 seconds. Problem not resolved.
3rd call at 3 58 p.m. local time, lasted 5 minutes 10 seconds. Problem not resolved.
4th call at 4 05 p.m. local time, lasted 8 minutes 18 seconds. Problem not resolved.
5th call at 7 46 p.m. local time, lasted 10 minutes 58 seconds. Problem not resolved.
6th call at 9 27 p.m. local time, lasted 23 minutes 39 seconds. Problem solved at last.
0
This discussion has been closed.
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Replies
It would have been significantly less than £5 then
Hi thanks for your reply.
Never heard of a calling card. Can you tell me what it is.
This could be very useful, as you never know when they are going to block your card.
Hi The Rock. The credit card people knew we were in Thailand. They blocked our cards just under 2 weeks ago, but that was sorted in a few minutes. Have written to the them with details of time spent on the phone, and demanded a refund. If no joy will take it further.
Thanks.
To the Op, sorry about your plight, i can't add anything useful but hope you get it sorted soon.
It's only a game
~*~*~ We're only here to dream ~*~*~
The problem with these Call Centres is they not really bothered. it would be good if you could talk to a Team Leader or a Manager. They knew we were in Thailand.:mad: I think the main problem was: I went to a ATM but it would only allow me to withdraw a small amount of money.(5000 Thai Baht) so i cancelled. This seems to ring alarm bells if you cancel your transaction. Each transaction costs 150 Thai Baht no matter if withdraw 5000 or 20,000. but still going to fight this one.
Lloyds TSB claim it is to try and stop fraudulent transactions. It doesn't help letting them know before hand either. PM me and in the mean time I'll try and dig out some contacts at Llloyds TSB for you in the hope you may be able to get reimbursed for your calls.