Exchanging item with no receipt

tartanxtra

I bought my dad a t-shirt from sports direct shop in east kilbride.

It was a medium coat hanger, so assumed it was a medium. After he tried it on it turned out was a small. My fault for not checking I guess.

As it was a present I dont have the receipt. It still has all tags attached. When I took it back to exchange for a larger size I was told I couldnt without a receipt. After a 5 minute arguement with the manager, she said it was company policy and basically tough.

I thought I should be able to exchange and only thought would be a problem if wanting a refund.

Can somebody help me out with this?

Esqui

You would need a receipt...not that I would accuse you of it for one minute, but clothes shops often have people stealing things, then returning for a refund on the things they've stolen. Or exchanging them to get a receipt and returning after.

Equally, as they do not have to exchange (yes, the hanger was wrong, but the item itself would have had a tag....we fall into a grey area), they can request a receipt.

libra10

We returned some brand new football boots to Sports Direct without a receipt.

However, could show the item on our bank statement, and this was all the proof of purchase they needed. They gave us a gift card in exchange.

Good luck

Bowling_4_Gold

I think with Sports Direct, it's up to whether the manager is in the right mood - if they can be bothered, they can check the till logs for a matching transaction.

Otherwise, you would need proof of purchase - which could be a bank statement showing the card transaction (if you paid that way). Legally, they don't really need to do anything for you, unless it's fault on their part.