Granite worktop dropped (where the join is)

ivysoul

I had my wortop fitted by a company 2 weeks ago that is often mentioned on this site.

One person came to survey it and a different 2 people came to fit the worktop. I paid for the workop on my credit card and cash to the fitters and to the surveyor. When they completed the fitting I signed to say it was ok.

As this was a refurb and I had yet to move in I covered the worktop in bubble wrap When the tiler came to tile the back of the wortop we saw it had dropped!!!! it had been fitted and the join was above the washing machine where there was nothing supporting it.
I contacted the company and they said if I get someone to take the worktop off (which alos means plinths, washing machine out also) put a support in and they will put it back. As 2/3rds of the worktop has not dropped I have been told I had to pick this out!!!

My argument is that had I known (I am a femail) or been told about a support would be needed either by the surveyor or on the day they were fitting it I would have sorted this out immediatly, but doing it now is going to cost considerably a lot more. I have had to put off my moving in day plus I cant have my tiler coming back until the worktop is fitted.

I have free legal cover and will be taking this further. I am due to speak to the owners tomorrow.

Has this happened to anyone else. Is there any granite fitters out there who could let me know what they would do in a similar situation.

Thanks for any help

sheslookinhot

Cleraly the fault of the surveyor (used loosely) and the installers. The surveyors job was to identify what granite was needed and how it would be installed, as well as give you a quotation. Part of deciding how it would be installed, would be the positioning of joints over a solid support.

Do not be fobbed off, threaten to take this the whole way if necessary.

Tho' you may be inconvienced in the short term.

ivysoul

I have the trading standards number and will name and shame if they do not rectify this. I did say surely the surveyor would have picked up on this and was told his job was to check the measurements and check the sink measurements.

I will see what happens tomorrow when I speak to the owners. I have not seen any bad reviews on this company before. They were very quick from survey to worktops and seem very proffesional on the phone and the price was right. The bottom line is that they should not have fitted it if there was not any support.

I have spoken to a carpenter this evening and he said no way would he touch it, it would be too heavy and would need at least 2 people.

I will report back tomorrow, thanks for your reply

Alan_M_2

Any chance of a photo of the issue Ivy? Having re read this and the couple of PM's you sent me I'm struggling to picture exactly where the drop has occurred and how it's not occured through the entire joint.

Is the washing machine free standing or integrated into units?