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transferring money - account frozen?

Morning all,

yesterday I transferred money onto a trvelex card for my holiday. I transferred from an HSBC account.

I have gone to use the account later on (ATM withdrawal) and it wouldn't let me. At first I thought that it was due to the amount of cash transferred being seen as a cash withdrawal (it exceeded £300 which I think is the daily limit).

Gone to check this morning and still no luck. Rang up and it wouldn't let me enter my details on the phone - got through to an adviser and she said that my account had a security lock.

Is it possible that the exceeding the withdrawal limit has tripped a security alert? If you transfer cash onto a travelex card apparently it does count as an ATM withdrawal.

Have to go to the bank tomorrow with ID etc...but obviously a bit paranoid. Anyone got any input? Would be greatly appreciated.

Comments

  • BlueAngelCV
    BlueAngelCV Posts: 671 Forumite
    I don't think it's because of exceeding the limit, I think it's just been marked as a suspicious transaction. This frequently happens to me for no reason whatsoever.
    Wedding 5th September 2015
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