A&L Premier Reg Saver opening while opening their PDCA

firsttimestudent

Hi there,

I applied online for A&L's Premier Direct Current Account (that gives you 5%) before they pulled their product on Sunday. I requested to switch, and on the application I requested that I'd like to open their Premier Regular Saver (6%), and keyed in I'd like to put in £250/month on the 3rd of each month (which cannot be changed). I also filled in the details of the bank account that I'd like switching from.

Today I received the Welcome letter for my current account, and also another letter for Internet Banking (my 8 digit ID). On the Welcome letter it showed my current account number and the linked PlusSaver account.

I rang A&L's customer service, and they said they can only see my PDCA and Plussaver but not my Premier Regular Saver. Is that normal?

They suggested that I call their Current Account opening team, but it was closed (the automated voice mail said open from Saturday 9am to 6pm but although I called at 4.15pm!)

So, are they only going to open the Regular Saver after I switch... or is something behind why they did not open the Regular Saver for me?

Thanks!

heloid

Plus saver comes with the CA by default (and is useless). Likely your other savings account is a separate process in the application and will show up soon enough (but who really knows with these guys..)