Refunds From J.J.B

Mumi

:mad: After returning a bike, 2 days after buying it, to J.J.B Sports because it had faulty handle bars, J.J.B reused to exchange or refund because 'there is too much wear for it to be a manufacting fault.' Can anyone give us any advice on getting our money back please????? We only asked for a refund after the mangeress got stroppy with us!!!!!!!

lrr_2

http://whatconsumer.co.uk/the-sale-of-goods-act/

KeithP

Mumi wrote: »

:mad: After returning a bike, 2 days after buying it, to J.J.B Sports because it had faulty handle bars, J.J.B reused to exchange or refund because 'there is too much wear for it to be a manufacting fault.' Can anyone give us any advice on getting our money back please????? We only asked for a refund after the mangeress got stroppy with us!!!!!!!

The Sale of Goods Act states that if a product develops a fault within the first 6 months, the assumption will be that the defect was present at the time of purchase and you should get an automatic repair or replacement. After six months, things are different.

Esqui

After just 2 days, OP would almost certainly be able to reject for a refund.

Googlewhacker

KeithP wrote: »

The Sale of Goods Act states that if a product develops a fault within the first 6 months, the assumption will be that the defect was present at the time of purchase and you should get an automatic repair or replacement. After six months, things are different.

This is not quite true, if the retailer can prove that the fault was brought on by misuse or fair wear and tear then they would not have to do either. As it is unless it is blatent misuse retailers are very likely to remedy the situation

Googlewhacker

How can a fault develop from wear and tear within two days? She is taking the mick, phone their head office up and hopefully they will make more sense!

KeithP

KeithP wrote: »

The Sale of Goods Act states that if a product develops a fault within the first 6 months, the assumption will be that the defect was present at the time of purchase and you should get an automatic repair or replacement. After six months, things are different.

Googlewhacker wrote: »

This is not quite true, if the retailer can prove that the fault was brought on by misuse or fair wear and tear then they would not have to do either. As it is unless it is blatent misuse retailers are very likely to remedy the situation

I understand completely what you mean. And agree.

I used the word assumption.

Thus in the first six months it is for the seller to prove the fault is due to some user action, otherwise the fault will be assumed to have been present at the time of sale.

Hope this helps.

Esqui

In the same way that after 6 months, the fault is assumed to not have been there at sale, unless the buyer can prove otherwise.

KeithP

Esqui wrote: »

In the same way that after 6 months, the fault is assumed to not have been there at sale, unless the buyer can prove otherwise.

Exactly.

I somewhat summarised this earlier because it wasn't relevant to the OP's situation...

KeithP wrote: »

...After six months, things are different.