£1000 overdrawn but really £3000 in credit

taxcollector

Thanks to everyone for their help & advice. You will be pleased to hear that all is sorted. The clearing centre had already recognised the problem but as we could identify our account and the account where the problem had occurred they solved it today. We have been assured that our account will be not affected in any way & have been given £50 as good faith.

Thankfully this way all my other direct debits/bills can now be paid without any more stress or worry.

regularsaver1

see all sorted

Jay-Jay_4

Glad you got it all sorted

I always think it's hilarious how people react to this kind of post.."contact your MP"... "phone the police" ... "It's THEFT!" :rotfl:

Actually I think it will turn out to be a keying error by the bank. People who operate the encoding and balancing machines can normally process 60 cheques a minute. All it take is a dodgy or sticking key on the machine and an extra digit is added, this would be spotted in a multiple item credit as the final total wouldn't balance and the items concerned would be checked, but if it was a one cheque and one credit transaction then it would go through unspotted.

This is how cheques used to be processed and dodgy handwriting or a keying error can cause the same results as the OP's.

Nowadays cheques zoom through optical readers and it's more likely to be down to dodgy handwriting. As soon as it's brought to the bank's attention they (by 'they' I don't mean the branch staff, I mean their customer services/enquiries dept) can get an image of that particular cheque and credit, reverse the debit, credit the account with any fees incurred and adjust any interest lost.

It can be done in a few days (2-3-4) ... hardly any need to get the FBI involved