Faulty Sony Vaio laptop - Comet will not replace

cyberbob

catriona79 wrote: »

Later that same day I hand delivered a letter to them quoting the Sale of Goods Act which states that the responsibility is with the seller and not the manufacturer. I gave them 7 days to respond and have not heard back.

Quoting the SOGA should be your last resort not your fist. That has probably got their acks up and made this matter far more difficult.

adam.mt

Cyberbob: Very true. Customer support people are humans, and if a person comes in shouting and demanding various things (not saying that's the case in this circumstance in any way) then that person will often get slower (and possibly worse) service than if they were courteous and polite. It's a simple, understandable fact of life.