Three's 'Unlimited' Definition Changes

chambta

Had a message from Three today to tell me they're effectively changing the terms of the contract I took out 5 weeks ago.

I assume I'm not the only one.

Is this a similar situation to the recent Vodafone one?

In theory the new limit should be enough but for some reason they claim I'm near the limit in my first month despite doing little more than check football and cricket scores from work!

kingofherts

What Three are doing is removing the word 'Unlimited' from all their contratcs and price plans and replacing it with the actual usage limit, so texts will be 5000 internet will be 500mb or 1gb etc

cred80

is this classed as a change of the t&c if so are you able to cancel the contract because of this ?

EdCov

My understanding is that they are taking the word unlimited out of it.

I recently took out a contract and it states both unlimited and 500mb with what I would term excessive charges after it.

So is it a substantial change of contract, which should allow you to cancel it?

To my mind, yes, because 500mb may be reasonable today, but in 12 months time it may not be and therefore Three will be forced to up the limit because 500mb may be seen as even more limited than it is today, and they promised me unlimited. However, take the word unlimited out and they remove any pressure to up the limit in the future. We are locking ourselves into a contract for 2 years in which time the market could be quite different. Your actual limit now means your actual limit for the rest of your contract, if the technology changes you have no rights and no argument.

I understand it has to do with a spat with orange over coverage, where Three got pompous about Oranges use of words, and then realised that they described packages as unlimited, when they clearly were not.

seaniboy

Unlimited 3-3 calls means unlimited....if they cap 5000 you have a very good case, data always had FUP.

seaniboy

EdCov wrote: »

My understanding is that they are taking the word unlimited out of it.

I recently took out a contract and it states both unlimited and 500mb with what I would term excessive charges after it.

So is it a substantial change of contract, which should allow you to cancel it?

To my mind, yes, because 500mb may be reasonable today, but in 12 months time it may not be and therefore Three will be forced to up the limit because 500mb may be seen as even more limited than it is today, and they promised me unlimited. However, take the word unlimited out and they remove any pressure to up the limit in the future. We are locking ourselves into a contract for 2 years in which time the market could be quite different. Your actual limit now means your actual limit for the rest of your contract, if the technology changes you have no rights and no argument.

I understand it has to do with a spat with orange over coverage, where Three got pompous about Oranges use of words, and then realised that they described packages as unlimited, when they clearly were not.

Orange employees have seen 10,000+ texts on Dolphin since its conception - obviously these people prefer text sex LOL

parallax_20

seaniboy wrote: »

Unlimited 3-3 calls means unlimited....if they cap 5000 you have a very good case, data always had FUP.

Where did you get that information from? Three has always had a limit on all their so called "Unlimited" products, its just been very high so most would rarely reach it. Its buried in their T&C's if anyone bothered to read it. Its probably now that they are bringing it up to the surface as more people are moaning about their unfair use of "Unlimited", as have O2 and others have been doing more recently.

There's no harm in trying to cancel, but don't be surprised if they don't allow it.

King_Ripper

I don't think there are really any grounds to cancel your contract, im on three and got the same message as everyone else. Despite the internet being labelled as unlimited before, it wasn't, if you read the small print you actually had a data cap of 500mb anyway. What three have done is just change the wording to make the limits clearer.