Orange

Becles

Do they still have British based call centres? If so, when are they open?

I got my first Orange bill which has itemised billing on that I did not request but costs £1.50, plus some free trial MMS messages etc., so I phoned to sort it out this afternoon.

I keep getting through to Asian sounding people who don't understand me. The first lady struggled to understand my contact details, then when I said I wanted the itemised billing removed, she thought I meant I wanted my bills sent by e-mail. She put me on hold to ask someone else for help and cut me off.

The second lady said she would remove the billing charge and asked what services I did want. I said all I want is the basic line rental fee and the data bundle I ordered. She put me on hold to sort it out and cut me off.

I phoned back and spoke to a man who said he has removed the itemised billing charge etc., so there's just line rental and the data bundle to pay for.

I then missed a call and got an answer phone message from lady 2 to confirm she has put the itemised billing back on my account and removed the data charge.

I've phoned back and got through to a man who didn't understand me enough to go through security so had to cut me off for fraud reasons.

I'm cheesed off now, and now I'm paying for itemised billing that I don't want, and have lost the data access that I do want :mad:

I've tried to set my account up on their website, but that isn't working.

markmc999

As far as I'm aware the main contact centres for Orange are UK based (Cobalt in Newcastle and Darlington). The foreign call centres are mainly for PAYG customers - you havent just moved from PAYG to contract have you?

I always call 150 as well when I need to talk to them, possibly try that?

Becles

No - I was on an o2 contract but they would only offer me one phone as an upgrade which wasn't suitable for my needs, so migrated to a new Orange contract.

I had terrible trouble trying to get through with my PAC code, and spent ages trying.

I've rung 150 on and off over the last few days, but it's always busy. It appears to be quiet this afternoon, as I keep getting through to people eventually but they are always Asian sounding, and they don't understand me very well.

The website has never worked since I joined last month. It always has "technical issues".

To be honest I regret taking the contact out as the customer service has been so poor.

belleooo

Becles wrote:

The website has never worked since I joined last month. It always has "technical issues".

This is so annoying. I was reffered to the website so I could add a 'magic number'. But I was unable to because of 'technical issues'. Now I can no longer log onto my account. This as been going on for some time now. Surely Orange should have sorted out their 'technical issues' by now? They certainly shouldn't be refering customers to broken websites.

Torby

technical issues have been ongoing for at least the last 2 years....they constantly mess up my daughters a/c...she phones...they tell her one thing....then do another....they tell blatant lies about what they will do and then dont....having said that....you can get bad service from all operators be they O2 Virgin, Tesco etc.

markmc999

This is true I have found Orange to be no better and no worse than the other providers out there.

Have a look at https://www.saynoto0870.com and see if you can locate a local 0191 number to ring - that should direct you to Cobalt/Darlington.

You may also find it easier to pop into a store and see if they can help

RightRevBod

You can always give them a call on 0800 801080. This number actually changed some time ago, but I can never remeber the new one. If you call 0800 801080 there will be a recorded message with the new number, and then you will be put through.