What do I do next to get my money back from Orange?

LittleMissAspie

In March I bought a new PAYG phone from the Orange website. I had problems with it and despite phoning lots and lots, the credit that came with the SIM card was never applied. I sent the phone back but they only refunded me for the phone and not the £10 credit that came with the SIM card and which I never received. I made lots more phone calls and was promised the outstanding £10 would be refunded but again nothing happened.

I sent a formal letter of complaint two weeks ago, I followed the format suggested on the Ofcom website. I haven't heard back from Orange.

What do I do next?

Non

Had the same problem myself - no joy from customer services whatsoever, so I emailed Tom Alexander Chief Exec of Orange on Tom.Alexander@orange.co.uk problem solved within 24hrs

Non

pmduk

I've experienced their customer service before. Just think yourself lucky that you're now free of them.

Equaliser123

Non wrote: »

Had the same problem myself - no joy from customer services whatsoever, so I emailed Tom Alexander Chief Exec of Orange on [EMAIL="Tom.Alexander@orange.co.uk"]Tom.Alexander@orange.co.uk[/EMAIL] problem solved within 24hrs

Non

Reckon that email still works....

Should be [EMAIL="tom.alexander@everythingeverywhere.com"]tom.alexander@everythingeverywhere.com[/EMAIL]

Orange_Company_Representative

Hi LittleMissAspie,

I am sure we can get this resolved. Please drop me a mail to the address in my profile including your contact details and I will give you a ring.

So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.

Hope this helps

Jonathan
Orange Response Team