Panasonic 32" HD TV question (insurance claim)

ukmaggie45

Hi there Folks,

We went away for a weekend about 3 weeks ago and arrived home to find we'd been burgled. They took our Panasonic Viera 32" HD TV with built in FreeSat and FreeView.

We're having something of an argument with the company the Insurance have instructed to replace the TV, they initially wanted to give us a Sony which had really bad reviews on the web. It also didn't have FreeSat, which meant it was useless to us as we don't have a TV aerial, only a satellite dish.

Now they are offering a Panasonic with FreeSat HD, but only FreeView, not FreeView HD. I don't know if the stolen Panasonic had FreeView HD or not, as we can't find the manual. It's possible that it was taken with the TV, can't remember if it was on the coffee table (with piles of other stuff) or not now.

The model is TX32LZD81.

Any of you kind MoneySavers out there have that model and know if it had the FreeView HD tuner as well as the FreeSat HD tuner? This is a "like for like or closest betterment" policy, just want to be sure we really are getting "like for like". We bought originally from John Lewis, and paid around £850 for it (with their 5 year guarantee) so maybe someone else on here had the same set?

We hope to move in the next few months (waiting for renovation work to be done on the new to us house) and when we move we will need to use the FreeView rather than the FreeSat (though may get dish installed), so trying to find out if the Panasonic that was burglarized had the FreeView tuner or not.

reddevilled

A quick look on google suggests it had FreeSat HD but just Freeview SD not HD

ukmaggie45

reddevilled wrote: »

A quick look on google suggests it had FreeSat HD but just Freeview SD not HD

Thanks, reddevilled. :A I wanted to be sure, have already been trying to check on google, but the manual isn't available (can only get page 1!), so thought it worth at least asking.

The company we're dealing with is obviously trying to deal with the claim as cheaply as possible, and certainly the Sony they tried to palm us off with was inferior to the Panasonic we had. For one thing, viewing angle was a lot tighter, which was one of the reasons we went for the Panasonic.

OH has been in touch with the loss adjuster again, and he had a letter from the settlement company yesterday, not sure if he'll have had time to be in touch with them again today as he's in work so may not get time.

Thanks for your input - much appreciated. :A :T

dacouch

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/10/oct-repair-replace-cash.htm

ukmaggie45

Thankyou to reddevilled and dacouch for information. :beer:

OH has since had email from the loss adjuster offering a cash settlement that we think is OK. The TV was only part of the claim - some jewellery went as well, mostly not expensive stuff (other than gold watch my Grandmother left me), but sentimental in a couple of items.

Many thanks for taking the time to reply to my post - I really do appreciate your useful input and information. :A