Amazon marketplace problem

Emmarillo

I know this is an ebay forum but I hoped someone could help me, as i'm sure this is a common problem for ebayers too.

I bought a DVD from amazon marketplace and the seller only put a first class stamp on it, so I had an insufficient postage card put through my door, and had to pay £1.10 at the delivery office.

Would I be right to contact the seller and then lodge a complaint if they don't refund me? I know its only £1.10, but I don't think it's fair.

Incidently, I paid £1.21 for p&p.

Thanks in advance.

Mrs_Money

I sell on Amazon and always take packages to the Post office to be weighed and properly stamped. The seller should definitely refund you - have you asked? You paid for postage when you purchased - you shouldn't have to pay again!
Depending on the size of DVD they can cost from 81p second class for a single in a normal slim case.

catmiaow

I had this happen to me before and the seller apologised and refunded no problems at all.

preable

Just send the seller a nice message and hopfully he should give you the £1.10

Emmarillo

I've messaged them and they refunded me straight away. I was just embarrassed to ask for £1.10, as it seemed a bit petty.

Thank you all for your advice.