He's broken it and now wants a refund

Margoriglick

preable wrote: »

The law is on your side. As long as the speakers were working and not faulty when you sold them your fine. Just send him a email stating that you warned him to put restirctions on the speakers and he did not take your advice therefore you are not refunding.

Thanks for this. Everything worked fine. When i had my pub i used to pay someone who knew what they were doing £150 everytime i bought a new piece of equipment to come and fit it in. Just because its all so expensive and if you dont know what your doing you'd cause a lot of damage. Forgot to mention yesterday, when he came he asked about buying a 500 amp of me as he had a 800 and said he thought he mite be a bit big!!!!!!!!!! Obviously it was a bit big you've blown the things up.:eek:

Margoriglick

fridayschild wrote: »

I'm not sure where you stand legally, but someone will be along in a moment on that score....

I'm guessing the only thing you can do is to politely email back saying that the speakers were in full working order when they left you and that it would appear that he hadn't made a note of the sound advice (no pun intended) he was given regarding placing restrictors on them and had, therefore, brought about the damage himself.

As such, you are in no way liable for the damage or refunding any or all monies.

I think it is probably a given that you will get a neg but I think you will just have to ride that out with a factual response. Don't result to insults etc, it will only be removed and you will end up looking in a bad light.

I read somewhere once that it didn't matter if you received a neutral or negative feedback as much as how you responded to it and I have found that to be true.

Anyway, as I say, someone will dash along with your legal position in a moment so hang fire till then, I just wanted to let you know someone was here

Hi and thanks,

The bloke has actually left me glowing positive feedback already???:D Can he remove this and change it???? Im just glad i dont have to give his money back (so it seems) what do i want with broken speakers???:eek:

theonlywayisup

Once feedback has been left it cannot be changed or edited unless it breaches one of Ebays policies.

You can revise neutral or negative feedback, but only upwards.

connie_2006

I recently had this very same situation with a washing machine and the buyer opened a case against me. Ebay found in the buyers favour as I could not prove it was working (it was!).

Ebay then informed me that even though the buyer paid cash, they could refund him from my paypal account. It's in their T&Cs that we all agree to when we start using Ebay.

However, they will only refund if the buyer returns items via trackable means. My buyer spat his dummy out and refused to return it as it would cost more than the machine was worth. But he did find the time to leave me a negative. Which was nice of him.

ifonlyitwaseasier

no longer relevent

ifonlyitwaseasier

no longer relevent

ifonlyitwaseasier

oh and OP i apologise for hijacking your thread

StaffsSW

Lara_Tagliamonde wrote: »

stop being so attention seeking
xx

The irony....