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What would you do ?

mom23 · 2006-09-02 19:27:31

Buyer bought and paid for item sun 20th aug, i posted item 1st class 21st aug ( this was the 1st day of new postal system!) and as always emailed buyer to say parcel was in post. last saturday evening had email saying parcel not arrived have you sent? I emailed back through ebay stating parcel had been sent,and i would do…

Comments

soolin Posts: 75,001 Ambassador

3 September 2006 at 9:53AM

I'm with cafenervosa in this. Try and get your buyer to wait until the second week, around 14 days, then refund in full if they still haven't got it. If you had had a COP then after 15 working days you could have claimed against the RM for loss and usually that takes about another 2-3 weeks to get your cheque.

I would also just add that I have had many items go missing in the post, yet so far, touch wood, have never had a neg. Most people know the RM can lose things, and where a seller is quick to refund and is polite and helpful it is rarely if ever a problem.

Soo

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