Electricity Meter confirmed Faulty - advice please

Cardew

GYOB wrote: »

Assuming that the first sets of figures you list in each billing period is your day rate and the second set of figures is your night rate, then you will have benefited financially for having the bulk of your unsage during the night rate.

I must admit I am struggling to see anything above that indicates the meter is indeed faulty.

If you look at the bills you will see that they aggregate the totals from each meter and charge as if it is a single tariff meter.(I have this arrangement - I used to be on E7)

Bill period: 30 Sep to 04 Dec 2008
30 Sep 2008 - actual 1263 You gave us your meter reading
04 Dec 2008 - actual 1686 We read your meter
= 423.0 kWh used over 66 days
30 Sep 2008 - actual 3947 You gave us your meter reading
04 Dec 2008 - actual 5750 We read your meter
= 1803.0 kWh used over 66 days
Usage charge First 90 kWh x 24.171 p = £21.75
Next 2136 kWh x 11.309 p = £241.56

So they used 423kWh on the night meter and 1803kWh on the day meter.

These were added and they were charged for 2226kWh - 90kWh @ tier 1 rates and 2136kWh @ tier 2 rates.

So there is no question of them having 'benefited' or lost by the day and night readings being swopped as they are not on an Economy 7 tariff.

GYOB

Cardew wrote: »

If you look at the bills you will see that they aggregate the totals from each meter and charge as if it is a single tariff meter.(I have this arrangement - I used to be on E7)



So they used 423kWh on the night meter and 1803kWh on the day meter.

These were added and they were charged for 2226kWh - 90kWh @ tier 1 rates and 2136kWh @ tier 2 rates.

So there is no question of them having 'benefited' or lost by the day and night readings being swopped as they are not on an Economy 7 tariff.

I said "assuming" as there being a lack of information as to the exact billing structure. Regardless of how the actual bill is put together, the UPD calculations still don't give any indication of a fault with the meter.

Cardew

If your 'assumption' is correct, then surely they would have charged them on an E& tariff i.e. a night and day rate instead of charging them on a single tariff rate since Feb 2008 on both the old and new meters.

GYOB

Cardew wrote: »

If your 'assumption' is correct, then surely they would have charged them on an E& tariff i.e. a night and day rate instead of charging them on a single tariff rate since Feb 2008 on both the old and new meters.

My 'assumption' came from having two sets of reads between the same dates e.g. :

20 Feb 2008 - estimated 54979
02 Apr 2008 - actual 55329

20 Feb 2008 - estimated 7967
02 Apr 2008 - actual 9657


Having two sets of readings between two dates is usually indicative of a two rate meter.

Cardew

GYOB wrote: »

My 'assumption' came from having two sets of reads between the same dates e.g. :

20 Feb 2008 - estimated 54979
02 Apr 2008 - actual 55329

20 Feb 2008 - estimated 7967
02 Apr 2008 - actual 9657


Having two sets of readings between two dates is usually indicative of a two rate meter.

It is not in dispute that it is a 2 rate meter!

As stated above:

Prior to 02 April 2008 you had an Economy 7 meter(with day and night readings) but the totals from each meter were added together and you paid on a normal 24/7 tariff - a normal procedure.

However when they changed your meter they fitted another Economy 7 meter(both readings at zero) and carried on as before

I don't know which company you work for, but it is quite normal with some of the 'Big 6' to have a 2 rate meter Economy 7 meter and be on a single rate tariff. BG and EON in my case.

If you look at all the account details the OP posted, in every case they have added the readings from the two meters together and charged him for a single rate tariff. e.g. for 2,040kWh in the example you give(350 +1690).

So this statement of yours is incorrect:

Assuming that the first sets of figures you list in each billing period is your day rate and the second set of figures is your night rate, then you will have benefited financially for having the bulk of your unsage during the night rate.

They don't use a night rate in any of their charges, so it doesn't matter if the first set of readings for 350kWh are from a day rate or night rate meter. 350 +1690 = 2040 - as does 1690 + 350!!!!!!

Surely you can see this?

GYOB

Cardew wrote: »

It is not in dispute that it is a 2 rate meter!

As stated above:



I don't know which company you work for, but it is quite normal with some of the 'Big 6' to have a 2 rate meter Economy 7 meter and be on a single rate tariff. BG and EON in my case.

If you look at all the account details the OP posted, in every case they have added the readings from the two meters together and charged him for a single rate tariff. e.g. for 2,040kWh in the example you give(350 +1690).

So this statement of yours is incorrect:



They don't use a night rate in any of their charges, so it doesn't matter if the first set of readings for 350kWh are from a day rate or night rate meter. 350 +1690 = 2040 - as does 1690 + 350!!!!!!

Surely you can see this?

That was more of a general comment. The main thrust of my post was around the UPD (this is something that the Ombudsman would expect a supplier to have calculated and would expect, irrespective of how the billing is actually produced) for the individual UPDs to be calculated.