Previously returned Laptop sold to me as new.

pmd0002

Hi

I was hoping that someone could help me with this situation.

I bought a netbook from a local retailer in November 2009. Two days ago the power adapter stopped working. I went to the manufacturers website to check if my warranty was still valid. When I put the serial number of the laptop in, the website retrieved all the information about it but the purchase date was showen as JUNE 2009.

From this I infer that the laptop had been previouly sold and returned, then sold on to me. I have my original box and receipt.

I am going to call the manufacturer tomorrow to confirm all this and had planned to go back to the retailer to give them hell.

How should I approach this situation?

globalds

I don't get what you are saying ?

Are you saying you have had the laptop for 9 months and the web site tells you it was bought this month ?..So you have an extra 9 months warranty?

bengalknights

globalds wrote: »

I don't get what you are saying ?

Are you saying you have had the laptop for 9 months and the web site tells you it was bought this month ?..So you have an extra 9 months warranty?

i was thinking that! wouldnt that be a good thing???

pmd0002

bengalknights wrote: »

i was thinking that! wouldnt that be a good thing???

Whoops....Sorry

Yes that would make sense.

CORRECTION: The manufacturers website said it had been purchased JUNE 2009 rather than the actual date of NOVEMBER 2009.

Esqui

Are you sure it's not just the case that it was manufactured in June 2009?

neilmcl

pmd0002 wrote: »

I am going to call the manufacturer tomorrow to confirm all this and had planned to go back to the retailer to give them hell.

How should I approach this situation?

To be fair the retailer may have no knowledge that it was returned to the manufacturer and recycled as a new product, if ineed this is what's happened. Instead of "giving them hell", try to stay calm and reasonable and you may get what you want without any hassle.

pmd0002

Esqui wrote: »

Are you sure it's not just the case that it was manufactured in June 2009?

Yes I am sure. I read it with my eyes.

pmd0002

neilmcl wrote: »

To be fair the retailer may have no knowledge that it was returned to the manufacturer and recycled as a new product, if ineed this is what's happened. Instead of "giving them hell", try to stay calm and reasonable and you may get what you want without any hassle.

No. What I believe has happened is that it was returned to the retailer NOT the manufacturer.

Brooker_Dave

pmd0002 wrote: »

From this I infer that the laptop had been previouly sold and returned, then sold on to me. I have my original box and receipt.

I am going to call the manufacturer tomorrow to confirm all this and had planned to go back to the retailer to give them hell.

How should I approach this situation?

Just don't do anything.

Clearly after all these months you're happy with it other than the power supply, who cares if it's been returned?

Or are you hoping for a new one if you make enough fuss?

pmd0002

Brooker_Dave wrote: »

Just don't do anything.

Clearly after all these months you're happy with it other than the power supply, who cares if it's been returned?

Or are you hoping for a new one if you make enough fuss?

I was sold a second hand laptop as new. The warranty has expired prematurely and the already used power supply has developed a fault meaning I can't use the laptop. It's the principle and the inconvenience.

Brooker_Dave

pmd0002 wrote: »

I was sold a second hand laptop as new. The warranty has expired prematurely and the already used power supply has developed a fault meaning I can't use the laptop. It's the principle and the inconvenience.

It was a new one someone had returned (possibly).

Should all things returned in pristine condition be dumped?