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Plants delivered late but no response from company when complaining.
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As I said above, you will get a response, but be patient as it will take a while. They seem to take ages to read & respond to emails, but they do eventually. I got a phonecall about mine, but it was nearly two weeks after I had sent the initial complaint.
(I had received a wilting plant, which I decided to plant anyway & see what happened, but rather than springing back to life as I hoped, it just died!)
You phoning them would be quicker & more direct, but if you prefer to email, all you can do is wait.0
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