Curse-ed British Gas

JennyB

How bad is this: I've been trying for two months to get British Gas to change my tariff from the discounted electricity tariff to the CHEAPER click energy tariff. I've made 7 phone calls, sent 2 emails and have been promised a call-back from a manager 3 times - only one of which transpired. Each time I am promised that the change will occur within 5 working days and it never happens. And the result of this latest phone call - it's not his department, he'll pass it on to the house.co.uk department and I should expect a call-back from them in the next 2-3 weeks!! :mad:AAARRGGHHG!:mad: To add insult to injury I've just had to switch my gas to them as they're the cheapest - how long did that take them to initiate? - about 3 days. :rolleyes: Oh and then they have the cheek to up my direct debit by 50% without even sending me a letter to tell me about it. I'm now resorting to writing them a letter asking them to change me to the cheaper tariff, if that doesn't work I might try standing outside their head-office and using semaphore :rotfl: