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The saga of a communal front door and the security keys

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  • vyle
    vyle Posts: 2,379 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I received an email from Persimmon today saying they cannot/will not give me an authorisation letter and will not give me an address of the company who can.

    I'm going to write a formal letter to Persimmon head office and am considering taking legal action to force them to change the doors and get an adequate number of keys for all those living in the flats and for everyone who lives there to be authorised to cut a pair.

    A letter will be finding its way into the mailboxes of each of my neighbours, too, I think.

    This has really irritated me.
  • princeofpounds
    princeofpounds Posts: 10,396 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    The 'person' responsible for giving you the keys is whoever owns the communal areas - presumably the freeholder. They have a duty, which you have picked out in the lease, to enable your access.

    If persimmon still are the freeholder (check the land registry if you need to), then write them a letter, with a deadline for a reply, noting that they may incur a liability for any costs you incur if the lease if violated by their refusal to permit access to an extra set of keys when needed.
  • Fire_Fox
    Fire_Fox Posts: 26,026 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    vyle wrote: »
    I received an email from Persimmon today saying they cannot/will not give me an authorisation letter and will not give me an address of the company who can.

    I'm going to write a formal letter to Persimmon head office and am considering taking legal action to force them to change the doors and get an adequate number of keys for all those living in the flats and for everyone who lives there to be authorised to cut a pair.

    A letter will be finding its way into the mailboxes of each of my neighbours, too, I think.

    This has really irritated me.

    I suspect this is a case for a Leasehold Valuation Tribunal not court.
    Declutterbug-in-progress.⭐️⭐️⭐️ ⭐️⭐️
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    Just tell them you have lost your key.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • vyle
    vyle Posts: 2,379 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Fire_Fox wrote: »
    I suspect this is a case for a Leasehold Valuation Tribunal not court.

    I didn't even know what one of those was or that it existed XD. I shall have to look it up.
  • Hugbubble
    Hugbubble Posts: 464 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    vyle wrote: »

    Before going to a locksmith again and risking sending my key off (which would make life very difficult) I'm going to try to get Persimmon to get a key cut on my behalf.
    .

    They won't send your key off, they just need a note of the security number that is etched on the key. This is sufficient for making a copy.
  • vyle
    vyle Posts: 2,379 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Hugbubble wrote: »
    They won't send your key off, they just need a note of the security number that is etched on the key. This is sufficient for making a copy.

    There isn't a number on the key :(.

    Sorry it took so long to reply, I've been super busy.
  • puddy
    puddy Posts: 12,709 Forumite
    tell them you're now cohabiting and your partner needs a key, what are you supposed to do, wait outside until the other one gets home
  • poppysarah
    poppysarah Posts: 11,522 Forumite
    vyle wrote: »
    There isn't a number on the key :(.

    Sorry it took so long to reply, I've been super busy.


    So have you got a key cut?
This discussion has been closed.
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