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Faulty chair what are my rights?

Hi there

i brought a table and chair set in October 2008 from a website, very happy with my purchase, and i have placed other orders since to furnish my home.

The problem I have is last week one of my dining chair legs snapped, I reported it to the company I purchased it from, I was told no problem they have one in stock and I can have it for £99, in my mind the chair must have been faulty to snap like it has, i thought that they would exchange it free of charge for me, do I have to pay? or should they exchange it?

Comments

  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I dont think you have any rights at all, sorry, not after nearly 2 years.
    Legs just dont snap to be honest.

    Do you know a joiner who could mend it for you.
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • 4743hudsonj
    4743hudsonj Posts: 3,298 Forumite
    As above legs dont just snap, if you want to proceed then the burden of proof is on you to prove that the chair was inherently faulty from purchase by obtaining an independent report.
    Back by no demand whatsoever.
  • DebtHater
    DebtHater Posts: 1,053 Forumite
    edited 29 June 2010 at 2:46PM
    andy2726 wrote: »
    The problem I have is last week one of my dining chair legs snapped
    As above legs dont just snap.

    May I suggest a diet? :rotfl:

    your_fat.jpg
  • mazinmouse
    mazinmouse Posts: 240 Forumite
    What are the chair legs made of?
    :A
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