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Foreign cheque HSBC, bad exchange rate

I paid a cheque for $1000 USD into my bank account at the beginning of June. They said it would cost £12 and take up to six weeks. The cheque has now gone in, but they have only deposited ~£580.

Is this right?

How can I find out what exchange rate they have used?

Because it should really be no less than ~£650 at any point during this month.

Any advice?

Comments

  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    tomrshl wrote: »
    I paid a cheque for $1000 USD into my bank account at the beginning of June. They said it would cost £12 and take up to six weeks. The cheque has now gone in, but they have only deposited ~£580.

    Is this right?

    How can I find out what exchange rate they have used?

    Because it should really be no less than ~£650 at any point during this month.

    Any advice?
    Did the bank not send you a confirmation letter?
    This should have shown the exchange rate and charges deducted.

    Are you using the selling. buying or mid-rate for your assumption?
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