Travel Republic - frustrating experience (apology now received!)

Puddings

Hi All,

Quick update - the Commercial Manager, Steve Dean, has apologised to me and admitted that it was a 'sorry tale of poor customer service' and a situation very badly handled.

He is still investigating why it happened but has taken steps to try and prevent it happening again.

So I'm more than happy with that :T and, if they have the best deal next year, will try them again.

Michtaylor09

Puddings wrote: »

Hi All,

Quick update - the Commercial Manager, Steve Dean, has apologised to me and admitted that it was a 'sorry tale of poor customer service' and a situation very badly handled.

He is still investigating why it happened but has taken steps to try and prevent it happening again.

So I'm more than happy with that :T and, if they have the best deal next year, will try them again.

I'm glad that you're happy with the outcome.

I'm not convinced though. We've all heard the phrase "lessons will be learnt"

But, seeing as though I didn't get an apology, I shall continue to book my flights and hotels with Expedia, and tell everyone I can, what my last experience of Travel Republic was.

fozmcfc

Expedia should be rename Expensivedia, I have never once found a trip/weekend/holiday on Expedia cheaper than elsewhere on the web.

Puddings

Michtaylor09 wrote: »

I'm glad that you're happy with the outcome.

I'm not convinced though. We've all heard the phrase "lessons will be learnt"

But, seeing as though I didn't get an apology, I shall continue to book my flights and hotels with Expedia, and tell everyone I can, what my last experience of Travel Republic was.

Actually I was thinking about this this morning for some reason. I'm happy that I got an apology but not happy that it took venting on this forum to get it! Though I guess it shows how great this site is for us. I now have the direct contact details of someone at Travel Republic so if I did decide to try them again I would go directly to this person.

I have just booked flights to Thailand directly with the airline so no third parties involved!

Michtaylor09

fozmcfc wrote: »

Expedia should be rename Expensivedia, I have never once found a trip/weekend/holiday on Expedia cheaper than elsewhere on the web.

Really?

I must admit, I've had the opposite experience to you.