I need to vent about Argos:

Snowdrop_2

I'm not sure where to start, here is the short version of what has happened:

• I ordered this item at the end of May and had to wait over two weeks just to organise the delivery of the item.
• It was delivered on Tuesday and it is seriously damaged. The inside of the freezer has a large crack!
• I phoned your customer service to organise a replacement and the service was terrible. They 1st advised me to turn the fridge freezer on and use it until it can be replaced! Luckily I know that a damaged item of this nature is incredibly dangerous and I know not to turn it on! (god I hope this advice is not going out the others who may not be aware of this.)
• So at this point I have a damaged fridge freezer which is unusable, and they have said I will be contacted to arrange the replacement to be delivered and remove the damaged item. As to when this will happen seems something of a mystery, they can not tell me when the item will be replaced, if there is one currently in stock that can be reserved for me, or even when I'll receive a call to organise the delivery! I'm told that I might have the call in 20mins, I might have it in a couple of days.
• On Wednesday my husband phoned them after checking that online they had the relevant item in stock but slightly more expensive because it included 3 day express delivery. After many conversations with them that night it was agreed that we could have that item as express delivery but they would waiver the extra charge. It was agreed that my husband would ring back on Thursday night to get a new order number and organise the delivery. At this point the item was in stock and that it was all going through. They advised that they couldn't garuntee that they pick up the faulty item when they dropped off the new one becuase of space on the van - you'd think it would jsut slot into the gap that the new new one created but apparently not :undecided
• On Thursday night my husband phoned again as agreed and was advised that the order number had not yet been generated and so a delivery date was unable to be given so the rep would chase it up and mark it urgent as we required the item by Monday at the latest.
• Friday my husband has rung once again and been told that an order number has still not been generated so a delivery date can still not be agreed and the item was now out of stock anyway (even though I checked online that they are currently in stock).
• Today we get a call and basically our options are they can deliver a repplacement on Tuesday (we will not be here), Monday is totally out, on Tuesday they can't promise that we will be the 1st delivery of the day. They are willing to do a refund but wont process it until 5 days after they have collected the damaged item. They are not willing to process a same day refund on Monday, they are not willing to contact a courier company and see if they will deliver on Monday, something to do with the measurments, you'd think they were the only company in the world that deliver frirdge freezers!

We at the end of our tether with them! :mad:

Please tell me we're not the only ones? Anybody had similar experiances?

ta x