House of Fraser (Beatties) - refuse expired gift voucher

bigbadbren

My wife and I were given £80 worth of HOF vouchers two years ago for our wedding. They expired at the end of May 2010, and they have been refused today at Beatties/HOF Northampton.

Is there anything we can do, or is this money lost? It really feels like bad customer service to refuse vouchers which have been paid for, so effectively HOF have been paid £80 for a piece of paper.

Any advice would be most welcome.

Hintza

Sounds like the contract is fairly clear. I have just binned a voucher for £2.50 because it is out of date.

I_luv_cats

Ring consumer direct - worth a shot!!

It is a bit unfair, morally and legally.

Ways to contact us

To contact Consumer Direct, you can either phone us on one of the numbers listed below, or send us an email to explain your problem. Either way, we will deal with your query as soon as we possibly can.

When we're open

• 8:00am – 6:30pm Monday to Friday
• 9:00am – 1:00pm Saturday
• Closed on bank holidays and public holidays

View our Privacy Policy

• By phone
• By email

By phone

Call us today

• Call an adviser for help or advice: 08454 04 05 06
• Call a Welsh-speaking adviser: 08454 04 05 05
• Minicom users: 08451 28 13 84 - Consumer Issues only.
  For Energy and post issues - Typetalk is available by dialling 18001 followed by the full Consumer Direct number you wish to call.

The advice and information we give is free and you can call as many times as you need to. Calls to the Consumer Direct 0845 numbers are charged at no more than four pence per minute from a BT landline and may be free depending on your call plan. Call charges from other landline providers or mobile phones may vary. Please check the rate with your phone service provider.

Equaliser123

get in touch with HoF centrally. They reissued a voucher which had expired for us.