We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Sky Finaly Deliver
OddjobKIA
Posts: 6,380 Forumite
Below are two emails the first from me the second their reply just to let everybody know that there is sky at the end of the Tunnel
My account Number is **************** ( I do apologies if I seem angry)
On the 18 March 2006 (SIX MONTHS A GO) we moved house from South Wales to Derby. On the 20th March we phoned up Sky customer services informing you of our change of address etc. We received a letter on the 24th march at our new address informing me that you will be sending out an engineer to our old address to sort out any problems on the 23rd ( If you can send a letter to the right address informing me you are going to send the engineer to the wrong address I should have realized then that for the next 6 YES SIX MONTHS I am going to have problems with yourselves).
Over the next 6 YES SIX MONTHS I have phoned sky every week spending up to 2 hours a time on the phone trying to get connected to somebody who understands that sky have mucked up. After about 4 MONTHS we finally managed to get somebody to apologies to us.He than offered us a months free sky and get us a signal. But lo and behold we are still without any sky. Over the next YES SIX MONTHS you have still sending us bills for a service we can't receive.
On the 15th of September we are moving house again to Wales. There is no dish allowed on the property as it is rented and unsurprisingly we don't want to have a service we can't seem to get. It is not difficult to get an address right my 4 year old son knows the difference between our old address and new address I mean they are only 250 miles apart, I suppose its not that far really its a mistake anybody can make ( if they have an IQ less then that of a 4 year old) which from the conservations with what seems most of your staff over the last SIX MONTHS is actually quite a lot of people.
I am pi**ed of that we could not seem to sort out a simple problem. I was happy to pay the £40 house moving charge.
Now I don't want to see Sky anywhere near my house ever again.
I have now given up on trying to receive any service in any form from Sky Digital, be it channels that are out of signal, somebody answering a phone who can understand the simple concept of a mistake and has the common sense to apologies rather than move me form dept to dept. Or even to tell you the truth an answer from you and not your secretary or some other poor lacky that has to take all the complaints that sky recives.
A copy of all correspondence from your selves will be sent to Watchdog, and and office of fair trading along with this email.
If you wish to reply my home email address is ******************
If you chase me for any form of payment for a service that I have not received due to a simple problem that could have been solved by anybody brighter than your average slug. I will gladly see you in court. This will cost you more than me as I will get financial help and the Judge who has probably been mucked around by sky digital ( as everybody who has ever signed on the dotted line has ) will be little more lenient with me than a company worth a few £100m chasing £100.
Yours ever so !!!!!! of
Ex customer
( actually I take my original apology back)
Their reply is as follows
Dear Mr *************
I refer to your email of 31 August 2006 addressed to James Murdoch. I have been asked to investigate your enquiry and provide a response on his behalf.
It is of course disappointing to read your email and the negative impression you've developed for our company over the past few months and I apologise for the inconvenience you've experienced. Needless to say it was an unfortunate error on our part sending our engineer to your previous address and I would have hoped the matter would have been rectified shortly after this error became apparent. I'm surprised it wasn't and regret this has resulted in your request to cancel your Sky service.
I've now made the appropriate arrangements to cancel your subscription account and the outstanding balance has been cleared with immediate effect. You will not be contacted further with requests for payment. I trust this meets your approval.
If you would like further assistance in this regard, please contact me at the above email address.
Kind regards
John Malcolm
Customer Liaison Consultant
My account Number is **************** ( I do apologies if I seem angry)
On the 18 March 2006 (SIX MONTHS A GO) we moved house from South Wales to Derby. On the 20th March we phoned up Sky customer services informing you of our change of address etc. We received a letter on the 24th march at our new address informing me that you will be sending out an engineer to our old address to sort out any problems on the 23rd ( If you can send a letter to the right address informing me you are going to send the engineer to the wrong address I should have realized then that for the next 6 YES SIX MONTHS I am going to have problems with yourselves).
Over the next 6 YES SIX MONTHS I have phoned sky every week spending up to 2 hours a time on the phone trying to get connected to somebody who understands that sky have mucked up. After about 4 MONTHS we finally managed to get somebody to apologies to us.He than offered us a months free sky and get us a signal. But lo and behold we are still without any sky. Over the next YES SIX MONTHS you have still sending us bills for a service we can't receive.
On the 15th of September we are moving house again to Wales. There is no dish allowed on the property as it is rented and unsurprisingly we don't want to have a service we can't seem to get. It is not difficult to get an address right my 4 year old son knows the difference between our old address and new address I mean they are only 250 miles apart, I suppose its not that far really its a mistake anybody can make ( if they have an IQ less then that of a 4 year old) which from the conservations with what seems most of your staff over the last SIX MONTHS is actually quite a lot of people.
I am pi**ed of that we could not seem to sort out a simple problem. I was happy to pay the £40 house moving charge.
Now I don't want to see Sky anywhere near my house ever again.
I have now given up on trying to receive any service in any form from Sky Digital, be it channels that are out of signal, somebody answering a phone who can understand the simple concept of a mistake and has the common sense to apologies rather than move me form dept to dept. Or even to tell you the truth an answer from you and not your secretary or some other poor lacky that has to take all the complaints that sky recives.
A copy of all correspondence from your selves will be sent to Watchdog, and and office of fair trading along with this email.
If you wish to reply my home email address is ******************
If you chase me for any form of payment for a service that I have not received due to a simple problem that could have been solved by anybody brighter than your average slug. I will gladly see you in court. This will cost you more than me as I will get financial help and the Judge who has probably been mucked around by sky digital ( as everybody who has ever signed on the dotted line has ) will be little more lenient with me than a company worth a few £100m chasing £100.
Yours ever so !!!!!! of
Ex customer
( actually I take my original apology back)
Their reply is as follows
Dear Mr *************
I refer to your email of 31 August 2006 addressed to James Murdoch. I have been asked to investigate your enquiry and provide a response on his behalf.
It is of course disappointing to read your email and the negative impression you've developed for our company over the past few months and I apologise for the inconvenience you've experienced. Needless to say it was an unfortunate error on our part sending our engineer to your previous address and I would have hoped the matter would have been rectified shortly after this error became apparent. I'm surprised it wasn't and regret this has resulted in your request to cancel your Sky service.
I've now made the appropriate arrangements to cancel your subscription account and the outstanding balance has been cleared with immediate effect. You will not be contacted further with requests for payment. I trust this meets your approval.
If you would like further assistance in this regard, please contact me at the above email address.
Kind regards
John Malcolm
Customer Liaison Consultant
THE SHABBY SHABBY FOUNDER
0
Comments
-
I'm really sorry but your letter had me ROFL. I particularly liked the partIf you chase me for any form of payment for a service that I have not received due to a simple problem that could have been solved by anybody brighter than your average slug.
It seemed to have the desired effect though, fingers crossed everything gets sorted now.0 -
oddjob why have you taken my avatar0
-
In case you're wondering, I've replied to this old thread (which was mentioned today in another thread) for two reasons:
a) Oddjob's email is simply brillaint
b) To bump it 'cos I reckon everyone should read it !!!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 349K Banking & Borrowing
- 252.4K Reduce Debt & Boost Income
- 452.7K Spending & Discounts
- 242K Work, Benefits & Business
- 618.6K Mortgages, Homes & Bills
- 176.1K Life & Family
- 255K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards