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Aviva - why can't they just do a simple job properly ?

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Comments

  • Quote
    Quote Posts: 8,042 Forumite
    galba wrote: »
    I just hope I'll have no need to make a claim on the policy before it expires.
    Out of curiosity, why did you insure with them in the first place?
  • galba
    galba Posts: 86 Forumite
    hansi wrote: »
    Try 0800 056 3479. It's their complaints department in Scotland. I had to contact them after I received six identical policy documents.

    Thanks....noted for future reference.
  • galba
    galba Posts: 86 Forumite
    Quote wrote: »
    Out of curiosity, why did you insure with them in the first place?

    Last November their quote was more than £200.00 cheaper than the renewal quote form MORE TH>N :)

    I'm wondering if MORE TH>N will treat us as a 'new' customer this year and offer better terms.
  • Quote
    Quote Posts: 8,042 Forumite
    Cheaper insurance? I see.

    What exactly did you expect from the cheapest insurance you could find?
  • galba
    galba Posts: 86 Forumite
    Quote wrote: »
    Cheaper insurance? I see.

    What exactly did you expect from the cheapest insurance you could find?

    From a company the size of Aviva I expected a reasonable level of customer service.

    But in going for cheapness I didn't exactly expect to be sneered at by someone with the status of Fantastically Fervent Money Saving Super Fan. :tongue:
  • Quote
    Quote Posts: 8,042 Forumite
    Quod Erat Demonstrandum
This discussion has been closed.
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