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Item not received - but I have proof of delivery
beasygirl
Posts: 172 Forumite
Hi there, I was wondering where I stand on this matter.
I have sold over 100 items on ebay but never had this problem. I send everything recorded delivery and the last item I sold the buyer is saying that they have not received.
I checked on royal mail and the item was delivered the day after I posted and signed for. Royal Mail is even showing the signature which looks like the buyer's name.
I sent it to the address registered in paypal.
If I have proof of delivery will paypal rule in my favour?
I have sold over 100 items on ebay but never had this problem. I send everything recorded delivery and the last item I sold the buyer is saying that they have not received.
I checked on royal mail and the item was delivered the day after I posted and signed for. Royal Mail is even showing the signature which looks like the buyer's name.
I sent it to the address registered in paypal.
If I have proof of delivery will paypal rule in my favour?
Currently takling Barclaycard - £67/£350
Debt free date October 2014
:jDoing it for my girlies!!:j
38lbs lost in 2011
SW for May 8lb/7lb
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Comments
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Yes.
Have you given the tracking ref to the buyer? It could have gone to an old address and the receiver may have just signed the addressee's name.0 -
Thanks for your reply,
I have replied to the buyer stating that the item was sent recorded delivery and there is a signature which proves delivery.
I have asked the buyer if they would like the tracking number and they are yet to get back to me.Currently takling Barclaycard - £67/£350Debt free date October 2014:jDoing it for my girlies!!:j38lbs lost in 2011SW for May 8lb/7lb0 -
I would email them the tracking number and ask them to confirm back the full postal address. In the meantime check the address on Ebay and Paypal were the same as that you sent to.
Nothing more you can do really.0 -
I agree, just make sure that you sent it to the address given as 'OK to send' by paypal (the ebay address is immaterial). Also add your tracking number to paypal.
You are fully covered as long as you fulfilled all your seller obligations like posting within 7 days.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Hi, if they paid by Paypal you can go into the "details" of the transaction and scroll down to the bottom and enter the tracking number there. Paypal then send the buyer an email with the tracking number. HTH gl xI must remember that "Money Saving" is not buying heavily discounted items that I do not need. :hello:0
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