Product damaging my iPhone from Marks and Spencers

DomStark

Hi all!
I was going on holiday and wanted to use the iPod function of my iPhone, but wanted to minimise risk of water damage/sand etc. So I bought a plastic case which promised to do all of that from Marks and Spencers, with 3 zip locks, and a Velcro fold, it looked pretty secure. It even had a lead going from inside to outside to connect one end to the headphone jack on the MP3/iPhone and then connect headphones to on the outside.

However, it actually damaged my iPhone's headphone port, making music sound distant and only playing parts of it. I tried the headphones on my sisters iPhone which worked perfectly, and then tried other headphones on my own phone, which gave me the initial problem, telling me it was the Phone not the headphones.

I'm certain as I was listening to a perfectly working phone before using this, that it's the product from Marks and Spencers that caused the damage.

What are my rights? What am I entitled to? Especially now my phone is unavailable, and Apple don't do repairs on the specific hardware, they only do replacements with new (now unavailable) or refurbished models.

Thank you in advance!

custardy

you would need to prove to M&S that their product caused the issue
When you say Apple dont do the repairs,do you mean under warrenty?
do you have a link to the M&S item?

DomStark

In regard to Apple doing repairs, while under warranty they won't repair hardware, they'll just save your data and give you a new phone, similar to the model, for free. Outside of warranty they'll give you a new one or a repaired one for £149. However, the model I have is no longer being made, and is only in stock as a Refurbished...

I don't have a link, I can't seem to find it on the website.

I don't know how I could prove the damage except for being able to give times and dates of prior usage and usage after the product was used.

custardy

that wouldnt count as proof
as it stands you think it caused the damage
if the tables were turned and you were the seller
would you replace an iphone on that evidence?
so in real terms you would need an engineers report to prove the case caused the fault/damage and at this point you cant be sure its was just a coincedence

adam.mt

Custardy is right. You would have to pay for a independent engineer's report. If that confirmed the fault was due to the case then you could present M&S with that and claim for all the costs. If it doesn't confirm then it's money lost.

Either way, you're not going to get your iPhone repaired - it will be replaced by Apple with a 'like new' refurbished unit. So you have little choice.

May be it's worth writing to M&S first and see what they say?

Hintza

adam.mt wrote: »

May be it's worth writing to M&S first and see what they say?

Tough.

Nothing in the post suggests to me that the cover caused any damage.