Cash refund from holiday company

£2coinsaver

Hello
I recently complained to a holiday company regarding my stay at one of their caravan parks. We had no blind at our toilet window, minor issue I know but didn't fancy people seeing my naked silhouette through the window at night :eek:, but we also had a leaking toilet which soaked the floor on every flush and also no battery in the smoke alarm.
On our second day someone came in to our van and put a new blind up at the window, all the towels that we had put on the bathroom floor had been removed and the smoke alarm had been closed up giving the illusion that a battery had been replaced.
My o/h said it would be nice to pop into reception later and say thanks for the speedy action they had taken. However, my suspicious mind thought to open up the smoke alarm to find no battery and on one flush of the toilet it appeared it was still leaking. We didn't bother reporting this to reception again as we were only staying 4 nights and were leaving the park early the next day to go out for the day so mentioned it to the reception on the day we left. The reason given for the lack of battery in the smoke alarm was that the batteries were out of stock and apparently didn't arrive until that morning :undecided.
After writing twice I have finally received a reply with sincere apologies etc and that they have fully investigated the points I have raised. It doesn't actually explain things in detail though not sure if they should of or not...
Anyway I have been asked if I would like to accept a £30 cash refund and if I would like to accept it I need to write back to them (again!) to agree. I'm quite happy with this as the holiday only cost me £99 in the first place but wondered why they didn't just send me a cheque in the first place? Why have I got to agree to it?
Is it my suspicious mind again thinking they are trying to fob me off with a bit of money to stop me reporting them elsewhere or is the amount of money reasonable for the nature of complaint?

unholyangel

IMO i would say it depends. How big a impact would you say these things were on your holiday?

If you feel a 30% refund is adequate as you had a good time and they did attempt to repair etc then by all means, accept

They may be hoping you wont accept the cheque for £30 :P

pendulum

I would accept the £30 myself, accepting it does not stop you from reporting them elsewhere if that is what you wanted to do.

unholyangel

pendulum wrote: »

I would accept the £30 myself, accepting it does not stop you from reporting them elsewhere if that is what you wanted to do.

I dont think it would stop you reporting them as such, but it would likely stop you from seeking any additional compensation.

£2coinsaver

Thanks for the replies, I'm just going to accept the £30 as apart from having to keep reporting things to reception each morning and the wet towels over the bathroom floor we had a great holiday and will definitely go back to the park again if they have another good deal in september . As the letter says they fell short of their usual good customer service etc and say it was an isolated incident.
Will put the £30 towards the next holiday