Moneysupermarket Switch to Atlantic Cashback

Stompa

Back in January I switched both my gas and electricity to Atlantic using Moneysupermarket. My recollection is that, at the time, Moneysupermarket were offering £30 cashback to switch both, and a month or so ago they did indeed pay me £30. This morning though, I notice they've paid me a further £30. I wonder if I'm misremembering and it was actually £30 for each, does anybody know? It's the only possible explanation I can think of!

KimYeovil

The other possible (and more probable) explanation is that it is a mistake. I don't think they'll be able to automatically claim it back from their bank - they'll have to ask you for it - but that's not a guarantee.

Stompa

KimYeovil wrote: »

The other possible (and more probable) explanation is that it is a mistake. I don't think they'll be able to automatically claim it back from their bank - they'll have to ask you for it - but that's not a guarantee.

Yes, that thought had occurred to me too.

The odd thing is that, whilst I instigated the switch for both gas and electricity at the same time, Atlantic only billed me for electricity in month 1, and it wasn't until month 2 that they took payments for both gas and electricity. That would seem to imply that the switches actually ended up taking place a month apart, which might be a reason for getting two cashbacks a month apart?

Annoyingly, my printout of moneysupermarket's switch confirmation screen doesn't mention the cashback amount, nor does their subsequent email.

KimYeovil

The switches for each fuel are completely separate processes and so almost always do go through on different dates (even when switching from one dual fuel account to a new dual fuel account).

I don't recall moneysupermarket ever offering more than £30 for a dual switch.

Stompa

KimYeovil wrote: »

I don't recall moneysupermarket ever offering more than £30 for a dual switch.

Nor me. Oh well, I'll wait and see if they ask for it back!