Help...laptop problems

bossymommy

Hithere, my sons laptop seems to be broken :-(. Basically everything freezes after about 1 munite and i have to force shut down. Have even tried virus scanning but even this freezes and doesn't complete. Can anyone help?

tronator

bossymommy wrote: »

Hithere, my sons laptop seems to be broken :-(. Basically everything freezes after about 1 munite and i have to force shut down. Have even tried virus scanning but even this freezes and doesn't complete. Can anyone help?

Try to scan again in safe mode. If the anti virus is not up-to-date, then boot in "safe mode with networking" and update it first.

Browntoa

try to boot into safe mode

http://www.computerhope.com/issues/chsafe.htm

and then try system restore

http://support.microsoft.com/kb/306084

(above is for XP but same for vista/win 7)

to go back to a date when it last worked (no data lost)

if that fails then

try downloading this

http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html

and burn to cd , then boot the laptop from the CD and scan it

bossymommy

Thanks for the advice, but its still not working :-(. Tried safe mode, but even that freezes, whatever i do. Burnt and ran Avira...it starts up but says "scan not started" and freezes again. Any more ideas?

xenonive

could be hard drive error , chkdsk might help which can be run from the windows cd , support.microsoft.com/kb/315265

bossymommy

Have just ran chkdsk and found nothing

weegie.geek

You were at least able to run chkdsk so that's a positive thing. The PC didn't crash during it, which indicates that it's PROBABLY a problem with your windows install.

bossymommy

Chkdsk started up after i restarted, so before windows had loaded. So i guess you could be right. Does this mean i have to re-install windows?

CashStrappedTeen89

bossymommy wrote: »

Chkdsk started up after i restarted, so before windows had loaded. So i guess you could be right. Does this mean i have to re-install windows?

You could try a windows repair, get your windows disc stick it in, boot to cd-rom and when it ask's f you would like to install windows it should give you an option to repair, usually this solves 2-10 of my problems so not guaranteed but something to try before you wipe the lot.

If you have data you want off the machine the most basic way i can think for you to do it is to stick it in -

A) A docking station if SATA
Attach it to another machine