We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Phone Contract Application

Hi guys, I tried applying for a phone contract today at vodafone. However, my application was declined. They kept my photocopied passport picture page and a copy of my bank statement with all my details on it. Are they allowed to do that, and may I request to have it back? Is it common practice for the network company to keep your details like that? I am just rather concerned, as the guys working there seemed rather dodgy.

Comments

  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    The ICO state that under the DPA, personal data should only be kept if relevant to the reason it is being kept and for only as long as it is necessary.

    Have you asked them why they are retaining the photocopy and bank statement?
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • maninthestreet
    maninthestreet Posts: 16,127 Forumite
    Part of the Furniture
    If I had been asked for my passport and bank statement just for phone contract, I would go elsewhere.
    "You were only supposed to blow the bl**dy doors off!!"
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If I had been asked for my passport and bank statement just for phone contract, I would go elsewhere.
    How else are you going to supply photo proof of ID and proof of address, which is what is required?
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    neilmcl wrote: »
    How else are you going to supply photo proof of ID and proof of address, which is what is required?

    Yeah i can see the purpose of retaining passport photocopy (in case she reapplies using another name or someone else tries to apply using her details) but i cant think of one good reason they would need to keep her bank statement. They could simply note her address and make a note on the file that they had seen a bank statement as confirmation.

    TBH i'm just paranoid though, especially when people ask for my financial data :D
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.6K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455.1K Spending & Discounts
  • 246.7K Work, Benefits & Business
  • 603K Mortgages, Homes & Bills
  • 178.1K Life & Family
  • 260.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.