Dell/Alienware Warrenty

Jay662

Hello all,

I recently bought a Dell/Alienware m11x. It was ordered on the 28/04/2010 and I received the laptop on the 13/04/2010.

I had the screen replaced last Tuesday and now i have discovered more issues. When the engineer was out he managed to damage the screw hole at the base which now requires all of the chassis to be replaced. The screen is still having the same original fault and the system speaker is now damaged.

I spoke with Dell for a good 30 minutes and I asked for a replacement system due to the age of the system and the fact 4 parts have/will been replaced on the system. To replace the parts the whole system will need to be dismantled which I don't think is right for such a young system.

Dell finally wore me down and I just wanted my system to be repaired so I agreed to a service call for tomorrow (22/06/2010) however even having next business day warranty there are now no parts for the laptop so it will be repaired next week!

needless to say I am even more unhappy and would still like a replacement. I have just sent off an email requesting one using the sales of goods act.

is there anything that Dell could come back with? I understand they have to have a chance to repair the system but they already did that the first time and have since broken the system even more and the original fault is now not working.

4743hudsonj

well theres no amount of soga you can throw at them to make them replace if its disproportionately costly for them to do so compared to a repair.

Good luck proving otherwise.

Id be unhappy so so id just keep complaining up the corporate ladder but bearing in mind they are fulfilling their statutory duties.

unholyangel

Jay662 wrote: »

Hello all,

I recently bought a Dell/Alienware m11x. It was ordered on the 28/04/2010 and I received the laptop on the 13/04/2010.

You received it before you ordered it? :O i had no idea dell were psychics

As for the fault, read the following (as per the SOGA) and use the link provided for more info:
"In the first instance and if considered appropriate, the seller must offer to at least repair the goods. They must do this within reasonable time, at no additional cost to you and without causing any significant inconvenience. If any inconvenience is caused you should be given a replacement item on a ‘like for like’ basis (and not simply the cheapest and most basic model)."

http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/